Summary:
Eastway Toyota/Lexus of Windsor is seeking a dedicated and proactive Customer Relationship Specialist to join our dealership team. The core mission of this role is to elevate the guest experience, resolve customer concerns with empathy and speed, and promote long-term loyalty and engagement with our products and services. You will act as a vital bridge between our guests and our departmental managers to ensure we are consistently meeting or exceeding customer expectations.
Eastway Toyota is an absolute powerhouse in the Windsor market, backed by a massive local reputation and a trophy case that includes Business of the Year, President’s, and Harmony Awards. The pace here is fast and the customer base is incredibly loyal, but the day-to-day culture is grounded in genuine friendliness, mutual respect, and a total commitment to quality. From the energetic sales floor to the high-volume service bays, team members collaborate closely, take pride in their work, and maintain a supportive, welcoming environment.
The dealership provides a steady, high-volume workflow that ensures excellent earning potential, paired with premium manufacturer training, strong compensation packages, and the extensive resources of the Rafih Auto Group. This is a forward-thinking environment built for driven sales professionals and skilled technicians who want a busy, vibrant place to work without sacrificing a welcoming, team-first atmosphere.
Responsibilities:
- Address all incoming customer inquiries, feedback, and concerns in a timely, professional manner to ensure full satisfaction and a positive resolution.
- Coordinate closely with service, parts, and sales managers to address customer needs and streamline the overall guest experience.
- Build meaningful, long-term relationships with guests to promote retention and foster brand loyalty across both the Toyota and Lexus brands.
- Proactively follow up with recent sales and service guests to gather feedback, track satisfaction trends, and identify areas where we can improve our service delivery.
- Assist management in implementing internal processes to meet or exceed manufacturer customer satisfaction standards.
Qualifications
- Deliver exceptional verbal and written communication with a natural ability to build rapport and handle difficult situations with diplomacy and grace.
- Utilize strong critical thinking, conflict-resolution skills, and a proactive mindset to handle complex customer service scenarios.
- Maintain excellent organizational and multitasking abilities to effectively manage multi-step resolutions across multiple internal departments.
- Apply previous experience in customer service, hospitality, retail, or a dealership environment to maintain a luxury-level guest experience.
- Bring a genuine interest in the automotive industry and a passion for delivering a premier guest service standard.
Why choose Rafih?
- Performance based bonuses
- Competitive compensation and bonus plans
- Competitive Employee Benefits program
- Comprehensive training to set you up for success in your role
- A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
- Advancement opportunities
- A company culture focused on inclusivity, diversity, employee wellness, and community engagement
- Employee engagement and recognition events
For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 20 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.
At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.
Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.
We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview will be considered at this time.
Pay: $55,000.00-$80,000.00 per year
Benefits:
- Dental care
- Life insurance
- On-site parking
Work Location: In person
