Lead and motivate the Pre-Owned Sales Teams to achieve monthly and annual sales targets
Manage the full pre-owned vehicle operation, including appraisal, pricing, inventory management and reconditioning.
Develop and execute sales strategies to maximize profitability and stock turnover (Service Drive, 3rd party advertising avenues, portfolio penetration, trade appraisals including but not limited to auction purchases)
Ensure compliance with manufacturer programs, policies and reporting requirements
Work directly with our employees and customers to develop relationships and help to enhance the sales process
Build rapport with customers to establish a customer network
Provide training and support to the sales staff in closing deals while delivering a premium ownership experience
Collaborate with Marketing and Finance to drive certified pre-owned promotions and campaigns.
Monitor market trends and competitor activity to identify growth opportunities for the Sales Department
Maintain high standards of customer service, offering assistance or direction to any customer who enters the dealership showroom or sales lot and adequately explain product performance, application, and benefits to prospects
At least 3 years of automotive sales management experience, preferably with a luxury or premium brand
Must have a valid OMVIC license
Knowledge of vAuto, One-Eighty, CDK, OpenLane and TMS
Must have a valid driver's licence with a clean abstract
Proven track record of achieving or exceeding sales objectives
Strong leadership, communication, and coaching skills
Solid understanding of used vehicle valuation and inventory control
Must be interested in training additional sales associates and working within a team environment
Goal-oriented and extremely organized
Enthusiastic with high energy and friendly persona, especially while handling objections & negotiating pricing
