Overview
We are seeking an experienced Operations Manager to lead our freight brokerage operations. The ideal candidate will have a strong background in supply chain management, B2B sales, and freight logistics, with proven expertise in managing customer relationships and driving operational efficiency. This role offers an exciting opportunity to oversee daily operations, develop strategic initiatives, and contribute to the growth of our logistics services within a dynamic environment. The successful candidate will possess excellent negotiation skills, familiarity with industry-specific systems like AS400, and experience in account management and 3PL solutions.
Duties
- Oversee daily freight brokerage operations ensuring timely and efficient transportation solutions
- Manage relationships with clients, carriers, and vendors to optimize service delivery and customer satisfaction
- Lead negotiations for freight rates, contracts, and service agreements to maximize profitability
- Coordinate with sales teams on inside sales initiatives and B2B account management strategies
- Utilize data entry systems such as AS400 to track shipments, manage documentation, and generate reports
- Develop and implement operational procedures to improve supply chain efficiency and reduce costs
- Monitor key performance indicators (KPIs) related to freight movement, customer service, and operational productivity
- Collaborate with the sales management team to identify new business opportunities within the 3PL sector
- Ensure compliance with industry regulations and company policies across all operational activities
Qualifications
- Proven experience as an Operations Manager within a freight brokerage or logistics environment
- Strong negotiation skills with a track record of successful contract negotiations
- Extensive knowledge of freight transportation, supply chain processes, and 3PL solutions
- Experience in account management, inside sales, and B2B sales strategies
- Proficiency with data entry systems such as AS400 or similar enterprise resource planning (ERP) software
- Excellent customer relationship management skills with the ability to build long-term partnerships
- Familiarity with supply chain management principles and logistics industry standards
- Ability to lead teams effectively while managing multiple priorities in a fast-paced setting
- Strong analytical skills for data-driven decision-making and process improvements
This position is integral to maintaining our reputation for reliable logistics solutions while fostering growth through strategic operational leadership. We welcome candidates who are motivated by challenge and eager to contribute their expertise to a thriving organization.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
Work Location: In person
