About the role
Eiffel Immigration Solutions is a licensed Canadian immigration consultancy in Mississauga. We handle work permits, PR pathways, family sponsorship, visitor records, and complex cases including TRPs and H&C submissions.
We're hiring an Office Administrator & Case Coordinator to be the operational backbone of the practice. You are the first voice a prospective client hears and the person who keeps every active file moving. This role is administrative and coordinative — all immigration advice and client representation is provided by our licensed RCIC.
What you'll do
Front line
- Answer all inbound calls, respond to web enquiries and emails, and return every new lead within [15] minutes during business hours
- Run first-contact intake using our script: capture status in Canada, timeline, prior applications, and refusal history
- Book free consultations into the RCIC's calendar and confirm attendance the day before
- Follow up on no-shows and rebook
Case coordination
- Open and maintain client files; keep the tracker current and accurate
- Build and send document checklists, chase outstanding documents, and verify completeness before files reach the consultant
- Populate IRCC forms from client-supplied information for the RCIC's review and sign-off
- Track submission dates, biometrics, medicals, and deadlines; flag anything at risk
- Draft routine client status updates for consultant approval
Office
- Maintain filing (digital and physical) to the record-keeping standards our regulator requires
- Process retainer paperwork and payment records
- Order supplies, manage the office calendar, coordinate courier and mail
What you need
- Minimum 1 year of hands-on experience in an immigration practice, law firm immigration department, or licensed consultancy
- Working knowledge of IRCC portals and common form sets (IMM 5257, 5707, 5709, 5710, 5562 and similar)
- Confident, clear telephone manner — you're comfortable being the first point of contact and you don't let calls go to voicemail
- Strong written English; accurate, detail-obsessed, and organized under load
- Comfortable in Excel or Google Sheets and able to keep a tracker clean without being reminded
- Legally entitled to work in Canada
Nice to have
- Punjabi, Hindi, Gujarati, or Urdu in addition to English
- Prior use of a CRM or case management system
- RCIC Entry-to-Practice exam candidate, or CICC-accredited program graduate or student.
- Apply on our website to fast-track your application — website applications are reviewed first.(https://www.eiffelimmigration.com/careers-eiffel-immigration/)
Pay: $18.50-$25.50 per hour
Expected hours: 40.0 per week
Work Location: In person
