Service Advisor
Duties:
- Greet customers and provide exceptional customer service
- Listen to customer concerns and accurately document them
- Schedule appointments for vehicle repairs and maintenance
- Provide estimates for services and obtain customer approval
- Communicate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles
- Handle cash transactions and maintain accurate records
- Resolve customer complaints or issues in a professional manner
Qualifications:
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent customer service skills with the ability to communicate effectively
- Experience in cash handling and basic accounting principles
- Previous experience in a dealership or automotive repair shop is preferred
- Ability to multitask and prioritize work in a fast-paced environment
- Strong problem-solving skills and attention to detail
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Job Type: Full-time
Pay: $50,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Ability to commute/relocate:
- Greater Sudbury, ON P3A 5K3: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
