Salesforce &
SaaS Platform Knowledge
o
Experience supporting Salesforce-based applications
o
Familiarity with Salesforce ecosystem (objects,
workflows, flows, permissions, reports, dashboards)
Application Support
& Troubleshooting
o
Proven ability to triage and resolve application
issues within Salesforce environments
o
Experience analyzing:
o
Data issues (records, validation rules, workflows)
o
Configuration issues (profiles, permissions, flows)
o
Knowledge of debug logs, error tracing, and root
cause analysis
Integrations &
Data Handling
o
Understanding of data flows, data quality, and
synchronization issues
o
Familiarity with integration troubleshooting and
dependency management
Ticketing &
Support Tools
o
Experience using incident/ticketing systems
(ServiceNow, Jira, Salesforce Service Cloud, etc.)
o
Ability to document, track, and manage incident
lifecycle effectively
Reporting &
Analytics
o
Experience creating or supporting Salesforce reports
and dashboards
o
Ability to extract and analyze data to support
business users
Salesforce
(Preferred/Plus)
o
Hands-on experience with:
§
Configuration (not necessarily development)
§
User administration
o
Certifications (e.g., Salesforce Administrator) are
a plus
QA / Testing
(Preferred/Plus)
o
Experience in:
§
Functional testing / regression testing
§
Writing or executing test cases and test scripts
o
Understanding of:
§
UAT support
§
Defect tracking and validation
