Hospitality Services
CUPE, Regular, Full time
Internal applicants from CUPE Local 3799 will be given priority consideration
Reporting to the Manager, Hospitality Services, the Service Administrator supports the daily operations of the department with a wide range of administrative tasks for Conference and Event Services, Food Services, and Guest Accommodations. This position maintains and improves the administrative and financial systems for Hospitality Services operations while providing reliable and responsive service to internal and external customers. The Service Administrator role is highly collaborative with co-workers, other University departments, and contractors.
Responsibilities
Specific duties may include but are not limited to:
- Monitoring and responding to room booking requests for University of Bristish Columiba's (UNBC) community members while comprehending and adhering to Policy/Procedures and processes. Utilizing room booking software (Event Management System) while maintaining a high degree of organization and accurate data entry;
- Timely and accurate tracking, monitoring, and maintenance of all financial records. Administering accounting processes: recording of revenues, expenses, assets and liabilities, preparing itemized invoices for clients and events, monitoring and tracking receivables, and generating collection letters for clients who have outstanding accounts;
- Entering department specific data in spreadsheets, databases, and forms using MS Office Suite and Banner, including monthly financial journaling, daily deposits, reconciling credit card statements, preparing cost summary sheets for approval, completing cheque requisitions and purchase orders, and processing travel or other expense claims;
- Supporting revenue generating initiatives by providing exceptional front-line service, responding to inquiries, troubleshooting, and liaising with external organizations and contractors;
- Assisting the Event Coordinators with tasks related to events and guest accommodations, such as: processing deposits and payments, acquiring supplies, monitoring set up, catering, and audio visual equipment;
- Providing responses and advice to inquiries from management, faculty, staff, students, the public, and other internal and external contacts with a level of institutional awareness and a professional, informative approach;
- Administering conference management services such as creating registration forms utilizing conference software (Iris) and processing payments/confirmations, preparing delegate lists and nametags, developing delegate conference kits, and assisting with other event requirements as needed;
- Assisting the Manager with tasks related to Food Service operations, such as: maintaining electronic files and databases, producing spreadsheets, comprehending and communicating Terms and Conditions, and liaising with internal departments and contractors;
- Updating marketing and promotional materials, as well as website content; and
- Ensuring the success of UNBC Hospitality Services by liaising with internal departments and service providers such as; Facilities Department, Food Services/Catering, IT Client Services, Copy Services, Bookstore, Office of the Registrar-Scheduling, Finance Department, Janitorial, Parking, Security, etc.
Qualifications
Education and Experience
The successful candidate must possess a two-year certificate/diploma in Business Administration or Hospitality and Tourism, together with a minimum of 3 years related work experience, preferably in the Post-Secondary sector or Hospitality and Tourism industry.
An equivalent combination of education and experience will be considered.
Knowledge, Skills, and Competencies
The successful candidate must possess the following:
- A strong working knowledge of the basic fund accounting principles necessary for preparing invoices, processing payments, issuing receipts, financial journaling, account reconciliation and financial reporting;
- Proficiency in the use of word processing, spreadsheet, presentation, and database software (i.e. MS Word, Excel, PowerPoint, Outlook, Zoom, Teams, and SharePoint);
- Exceptional interpersonal skills with demonstrated proficiencies in written and verbal communication skills;
- Proven aptitude for complex software systems. This includes demonstrated experience accurately entering and managing detailed information within reservation or registration software with a high level of accuracy and attention to detail;
- The ability to work independently in a busy and challenging, sometimes stressful, environment, and the flexibility to assist where needed and work as an active team member;
- Outstanding time management and organizational skills with a proven ability to interact in a highly professional and confidential manner; and
- The ability to solve problems to ensure customer satisfaction is balanced with departmental success.
Completion of accounting and/or bookkeeping courses is strongly desired.
Experience using Event Management System (EMS) and/or Iris Conference Registration software is considered an asset.
Experience with web content management systems for updating and maintaining webpages will be considered an asset.
Salary
This position has been classified at a Grade 7. The annual salary range is $62,644.40 to $65,228.80 and the normal starting salary will be $62,644.40.
UNBC offers employee tuition waivers (including spouse and dependents), excellent benefit and pension packages, employee training and development opportunities, as well as relocation assistance. For more details please see:
http://www.unbc.ca/human-resources/employee-benefits
http://www.unbc.ca/human-resources/unbc-pension-plan
Normal hours of work will be 8:00am – 4:00pm, Monday through Friday. However, the position requires flexibility for possible overtime, evening, and weekend work.
Our Commitment to Diversity and Employment Equity
The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all. We are devoted to ensuring a welcoming, safe, and inclusive campus free from harassment, bullying, and discrimination. This commitment is woven into our motto and mission. In the Dakelh language, UNBC’s motto ‘En Cha Huná translates to “they also live” and means respect for all living things. Through the respect for all living things, we are able to grow and learn better together, each bringing our own unique individual differences and contributions to inspire leaders for tomorrow by influencing the world today.
Employment equity requires that we remove barriers and overcome both direct and indirect discrimination. In this way, the pool of excellent candidates increases substantially. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
About UNBC
Since its founding in 1990, the University of Northern British Columbia (UNBC) has emerged as one of Canada’s best small research-intensive universities, with a passion for teaching, discovery, people, and the North. UNBC’s excellence is derived from community-inspired research, hands-on learning, and alumni who are leading change around the world.
Since time immemorial, Indigenous peoples have walked gently on the diverse traditional territories where the University of Northern British Columbia community is grateful to live, work, learn, and play. We are committed to building and nurturing relationships with Indigenous peoples, we acknowledge their traditional lands, and we thank them for their hospitality. UNBC’s largest campus in Prince George is located on the traditional unceded territory of the Lheidli T’enneh, in the spectacular landscape near the geographic centre of beautiful British Columbia.
UNBC consistently ranks in the top three in its category in the annual Maclean’s university rankings. UNBC also recently placed among the top five per cent of higher education institutions worldwide by the Times Higher Education World University Rankings.
With a diverse student population, the University is friendly, inclusive, and supportive. Prince George is a city of ~80,000 people with impressive cultural, educational, and recreational amenities. For more information about living and working in Prince George, please refer to http://www.unbc.ca/experience and https://moveupprincegeorge.ca. Make your mark with this leading post-secondary institution.
To Apply
Applicants should create an applicant profile and upload and submit a cover letter and resume. This position is part of CUPE Local 3799 and is an on-campus position, based at the Prince George Campus.
The University of Northern British Columbia is committed to employment equity and encourages applications from the four designated groups (women, Indigenous peoples, persons with disabilities, and members of visible minorities) as well as the 2SLGBTQ+ communities and individuals with intersectional identities.
Persons with disabilities, who anticipate needing accommodation for any part of the application and hiring process, may contact UNBC Health & Wellbeing at [email protected]. Any personal information provided will be maintained in confidence.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. We thank all applicants for their interest in UNBC however, only those applicants selected for further consideration will be contacted.
UNBC does not use artificial intelligence to screen candidate applications.
Applications will be accepted until 4:30 PM on June 20, 2026
