Foxy Box Laser + Wax Bar is the number-one destination for the best hair removal experience, ever! We wholeheartedly believe feeling foxy is not a luxury; it’s a basic human right. We’re on a mission to inspire and empower millions to own and celebrate their uniqueness and rock what they’ve got.
We currently operate 24 open locations across Canada and plan to expand into the US and beyond.
Role Summary
The Operations Coordinator supports the day-to-day operational systems that keep the Foxy Box network running smoothly. This role manages systems administration, operational documentation, franchisee support, training content, and service launch coordination across all locations. The position replaces an outgoing team member and includes a structured transition period.
Required Experience
- 3+ years in an operations or coordination role in a multi-location or franchise environment
- Proficient in Google Workspace & Microsoft Office
- Strong written communication — able to respond clearly to franchisee inquiries and produce process documentation
- Detail-oriented, especially with checklist/procedural work and system setup accuracy
- Comfortable managing multiple concurrent projects and launch timelines
- Collaborative — this role interfaces regularly with franchisees and the HQ team
- Self-directed and dependable — able to manage priorities and stay accountable in a fully remote role with minimal supervision
Preferred Experience
- Franchise industry experience.
- Post-secondary education in business, operations, or a related field.
Work Environment & Travel
- This is a remote position.
- Regular travel is required for site visits, franchisee support, training, conferences, and company events.
- Preferred location: Toronto, Vancouver, or Calgary.
- Candidates must be legally entitled to work in Canada.
- A valid passport and the ability to travel within Canada are considered assets.
Tech Stack (Candidates with knowledge in these platforms would be preferred)
- Zenoti (appointment booking software)
- Google Workspace
- Microsoft Office Suite (Excel in particular)
- Shopify
- Monday.com
- Canva
Job Types: Full-time, Permanent
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
- Vision care
Education:
- Bachelor's Degree (required)
Experience:
- Franchise: 3 years (preferred)
Work Location: Remote
