Restaurant Manager
AllStar Wings & Ribs® – Corporate Flagship Location
Vaughan, Ontario
AllStar Wings & Ribs® is seeking an experienced, motivated, and passionate Restaurant Manager to lead our Corporate Flagship Location in Vaughan, Ontario.
This is an exciting opportunity for a strong hospitality leader who thrives in a fast-paced, high-volume restaurant environment. The successful candidate will be responsible for overseeing all aspects of restaurant operations while ensuring exceptional guest experiences, strong financial performance, and a positive and productive workplace culture.
The Restaurant Manager will play a key role in driving sales, profitability, operational excellence, employee development, and customer satisfaction while protecting and enhancing the AllStar Wings & Ribs® brand.
Position Overview
The Restaurant Manager is responsible for ensuring that Company beliefs, policies, procedures, and operational standards are consistently followed and enforced.
This role requires a hands-on leader who can effectively manage people, operations, inventory, financial performance, and customer service. The successful candidate will lead by example, develop future leaders, build a strong management team, and create an employee-centered environment that promotes engagement, accountability, and growth.
The primary focus of this position is to continuously improve profitability, sales, operational efficiency, employee performance, and the overall guest experience.
What We Are Looking For
The ideal candidate will demonstrate:
- A positive, ambitious, and results-driven mindset
- Strong self-motivation and a genuine passion for hospitality
- Previous management experience in a fast-paced, high-volume restaurant environment
- Excellent leadership, communication, and customer service skills
- The ability to lead, motivate, and hold employees accountable
- Strong organizational, prioritization, and scheduling skills
- Exceptional problem-solving and decision-making abilities
- Strong conflict resolution, negotiation, and objection-handling skills
- The ability to remain calm and respond quickly in a dynamic and changing environment
- Excellent training, coaching, mentoring, and employee development skills
- The ability to build strong working relationships with Corporate Office, management, employees, vendors, and guests
- A strong understanding of food and beverage operations
- Knowledge of inventory management, cost control, budgeting, and financial analysis
- The ability to identify operational challenges and develop effective strategies and solutions
- Excellent verbal and written communication skills
- A high level of professionalism and attention to detail
- Proficiency with Microsoft Office and restaurant POS software
Key ResponsibilitiesOperations & Standards
- Plan, evaluate, and monitor all restaurant operations to maximize sales, profitability, efficiency, and guest satisfaction.
- Ensure Company policies, procedures, beliefs, and operational standards are consistently followed and enforced.
- Protect and enhance the AllStar Wings & Ribs® brand and reputation.
- Identify operational opportunities and challenges and develop strategies for continuous improvement.
- Evaluate restaurant standards and implement action plans to improve performance.
- Ensure the protection of Company assets, property, merchandise, employees, and premises.
- Share and implement best practices to improve restaurant performance and customer satisfaction.
Financial Performance
- Monitor and manage restaurant sales, profitability, labour, food and beverage costs, inventory, and operational expenses.
- Assist in establishing and managing budgets and operational plans to achieve financial goals.
- Analyze financial performance and identify opportunities to improve profitability.
- Ensure Company funds, records, property, and other assets are accurately maintained and protected in accordance with Company policies and procedures.
- Manage inventory levels and implement effective inventory control practices.
Leadership & Employee Development
- Lead by example and actively role model the Company's culture, values, and expectations.
- Interview, recruit, train, develop, and coach management team members and employees.
- Build a strong leadership team and develop the bench strength required to support the continued success of the business.
- Conduct regular meetings with the management team to provide feedback, establish goals, communicate expectations, and evaluate performance.
- Provide ongoing coaching, mentoring, and development opportunities to help employees reach their full potential.
- Work closely with the President and the Director of Franchise and Restaurant Operations to establish and implement effective training and development strategies.
- Address performance and behavioural concerns appropriately and consistently, including implementing disciplinary action when required.
- Take proactive steps to reduce employee turnover and improve employee engagement and morale.
Communication & Collaboration
- Maintain strong and effective communication between the Corporate Office and restaurant management team.
- Document and communicate restaurant performance, challenges, action plans, and progress to the President and the Director of Franchise and Restaurant Operations.
- Work collaboratively with Corporate Office and restaurant leadership to achieve Company goals.
- Build and maintain positive relationships with employees, guests, vendors, and business partners.
Customer Experience
- Ensure the restaurant consistently delivers an exceptional guest experience.
- Identify and resolve customer concerns professionally and effectively.
- Analyze customer needs and feedback to identify opportunities for improvement.
- Remove operational barriers that may negatively impact restaurant performance or customer service.
- Continuously look for opportunities to improve service standards, customer satisfaction, and overall guest loyalty.
Why Join AllStar Wings & Ribs®?
As the Restaurant Manager of our Corporate Flagship Location, you will have the opportunity to make a meaningful impact on one of the Company's most important locations. You will work closely with senior leadership, lead and develop a strong team, and play a key role in driving the continued growth and success of the AllStar Wings & Ribs® brand.
We are looking for a passionate, hands-on leader who is ready to take ownership, inspire their team, and deliver outstanding results.
If you are an experienced restaurant leader with a passion for people, hospitality, and driving results, we would love to hear from you.
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Store discount
- Vision care
Experience:
- Restaurant management: 2 years (required)
Work Location: In person
