Location:
Montréal, QC, CA Toronto, ON, CA, M5J 2V5
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Req ID: 48212
Jobs by Category: Technology Solutions
Job Function: Health Solutions
Status: Full Time
Schedule: Regular
Are you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as important as career success? If so, join the TELUS Health team for an exciting and fulfilling career!
At TELUS Health, we cultivate a workplace that encourages curiosity, promotes continuous learning, and, most importantly, values fun! We prioritize your well-being, understanding that a happy and healthy team is key to exceptional performance. Together, we’re building a future that’s not just friendly but truly fantastic.
Your Mission
As a Client Service Manager II, your mission is to elevate the customer experience to new heights by supporting our pharmacy clients. You will serve as the primary point of contact for pharmacy professionals, ensuring they fully leverage their Kroll and pharmacy technology solutions. Your deep understanding of pharmacy operations, coupled with your ability to implement innovative solutions, will drive exceptional service delivery and improve both patient care and operational efficiency. Your expertise will empower pharmacists to confidently utilize their systems, transforming pharmacy services for the better.
What You’ll Do
Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements
Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies
Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs, fostering a positive and seamless customer experience
Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions
Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance
Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows
Collaborate Cross-Functionally: Work with internal teams, including Product, Support, and Sales, to drive our shared vision and deliver impactful result
What You Bring
Experience in pharmacy operations, pharmacy technology, and related healthcare solutions
Strong understanding of Kroll and other pharmacy management systems required
Specialty Pharmacy Experience
Exceptional communication and relationship-building skills
Strategic problem-solving abilities and a customer-first mindset
Ability to thrive in a fast-paced, collaborative environment
Passion for improving pharmacy operations and patient care through technology
Excellent oral and written communication skills in French and English
Why Join Us?
Be part of a passionate team dedicated to providing best-in-class customer service and support
Represent the TELUS brand, values, and promise, making a positive impact on pharmacy clients
Enjoy a workplace that values well-being, promotes continuous learning, and fosters a fun and friendly culture
Contribute to revolutionizing pharmacy services by empowering pharmacists with innovative technology solutions
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its national scope.
Salary Range: $70,000-$120,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
