Summary:
The Store Manager will have an overall responsibility for the day-to-day operations and performance of one of our fast-paced Body Energy Club locations. The Manager will focus on delivering financial results, providing a supportive store environment, setting standards in customer service, and coach/develop team members. Provide a store experience from merchandise presentation to customer service.
This role requires someone who is self-organized, has a strong attention to detail, works within budgets, is responsible for meeting deadlines, and is a creative thinker to drive sales initiatives within the store.
Duties and Responsibilities:
- Provide an outstanding customer service experience and troubleshoot customer complaints to all individuals visiting stores
- Resolve escalated customer complaints in a professional, respectful manner. Educate and empower your team to resolve customer concerns in the moment
- Evaluate the stores performance and customer experience by using a variety of reports and surveys
- Forecast, manage, maintain, and order all store inventory within budget
- Review product placement, merchandising, marketing components/signage, and promotional strategies to ensure alignment with brand direction and key product strategies
- Action sound knowledge of shrinkage and loss minimization and implement reduction strategies within your team
- Manage all team members working at the store by providing leadership and vision of the company’s core values
- Work with and recognize team member potential to create career development plans based on career aspirations
- Train and hold team members accountable for knowing and executing all store processes in alignment with company standards and expectations
- Effectively delegate tasks to team members to achieve employee engagement
- Complete monthly check-in reviews with team members to ensure they are supported on issues and training/performance gaps. Address poor performance and provide opportunities of improvement
- Monitor staff behaviour and provide feedback to management as necessary
- Train staff on updated operational policies and procedures as communicated
- Collaboratively Collaberate with Senior Management, monitor and adjust employee schedules to maximize productivity, obtain payroll budget and cover key business hours/peak days
- Support staff on receiving product deliveries and put away when necessary
- Maintain a food safe and sanitary environment
- Ensure team members are effectively cleaning all equipment required to produce smoothies/bowls such as blenders, spoons, knives, machines, etc.
- Maintain a food safe and sanitary environment
Minimum Job Requirements:
- Flexible schedule availability required for all applicants during business operations for 7 days a week from 6:00am – 11:00pmFull time hours for Managers can work 40-45 hours a week and additional hours may be required based on staffing requirements
Willing to work evenings and weekends and lead by example to support team members
- Maintain constant punctual attendance and contribute to positive team morale
- Must be able to come in under short notice (i.e., on call situations, employee relations)
- Must be a Canadian or dual Canadian / US citizen
Education/Certifications:
- Associate's degree in a field relating to business, retail management or equivalent experience
- FoodSafe Certification is mandatory and up to date
Experience:
- 2+ years of experience in the health supplement industry required
- 3+ years of experience in a retail management environment required
- OR retail experience at Body Energy Club with demonstration of job excellence and strong understanding of company policies and procedures. Manager will evaluate fit for open opportunities
- Hospitality industry experience is an asset
Knowledge, Skills and Abilities:
- Must obtain good verbal, written communication, and interpersonal skills
- Possess a strong knowledge of nutrition and supplements is considered an asset but not a requirement
- Expert in both retail management and in-store systems, policies, and procedures
- Goal driven and able to achieve maximum results
- Strong capability to multi-task under pressure and obtain strong decision-making skills
- Must be able to work under moderate supervision and troubleshoot team’s questions/concerns
- Passionate and knowledgeable about Body Energy Club products and leading a healthy lifestyle
Working Conditions and Physical Effort:
- Work involves daily exposure to elements such as noise, dust, variety of food products
- Work environment involves daily exposure to physical risks such as working blenders, knives, etc.
- Position requires the ability to be on your feet for a long-extended part of your day, moving equipment or product up to 30 lbs.; reaching and kneeling daily
- Requires the ability to see, hear and communicate with associates as well as others by utilizing professional etiquette
Expectations:
- Will demonstrate, promote, and exemplify the Company’s Core Values in People, Quality, Health, and Growth
- Uphold all company standards relating to customer service, cleanliness, and personal conduct. Expected to act as a role model for all team members
- Ensure customer needs are met in a timely, friendly, and efficient manner
- Food Handler standards must be always met
- Create a positive work environment to increase staff retention
- Provide coaching and correction support as necessary related to the company policy and procedures
- Ability to manage internal stress along with stress of team members
- Assist in meeting monthly targets and encourage sales growth
- Must have a driver’s license and access to a vehicle
Salary:
Job Type: Full-time
Pay: From $58,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
Ability to commute/relocate:
- Vancouver, BC V6Z 1B6: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Education:
- Secondary School (preferred)
Experience:
- Retail management: 1 year (preferred)
Work Location: In person
