Tammy Boyko and Carlan Wilbon with Aplin are currently seeking an experienced Commercial Claims Adjuster for an immediate 12 month term with a well-established organization. This role is great for a self starter who is looking to join a tenured team. This term role comes with benefits and pension plan and has the possibility of longer extension
Responsibilities
- Manage the investigation of complex and high-value claims by verifying coverage, assessing scope, negotiating settlements and recoveries, and completing all required reporting and documentation in accordance with established company procedures.
- Perform on-site and remote claim investigations by communicating with policyholders, insurers, witnesses, legal representatives, medical professionals, contractors, and other relevant parties.
- Protect and preserve loss sites and gather physical and documentary evidence needed to support claim investigations.
- Review and interpret insurance policy language, including applicable limitations and exclusions, to support accurate coverage determinations.
- Identify, obtain, and evaluate the documentation required to process claims in compliance with company standards and applicable federal, provincial, and municipal regulations.
- Process and authorize claim payments accurately and efficiently while ensuring adherence to legislative and regulatory requirements.
- Assess claim information and contribute to decisions regarding reserve recommendations, settlement strategies, recoveries, negotiations, and claim denials where appropriate.
- Collaborate with internal business units, including Underwriting, to support organizational objectives by communicating potential exposures, hazards, and emerging risks.
- Follow established operating procedures, regulatory requirements, and internal risk management and compliance standards to ensure consistent claims handling practices.
- Provide guidance, coaching, and day-to-day support to junior claims professionals and administrative team members.
- Contribute to the design, enhancement, and delivery of training initiatives for claims staff.
- Support the ongoing development of team members by sharing technical knowledge and providing expertise on claims products, systems, procedures, and best practices.
Qualifications
- At least five years of experience managing commercial property and liability claims.
- Completion of, or active progress toward, a Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation.
- Post-secondary education in business or a related field is considered an asset.
- Demonstrated analytical thinking, sound judgment, effective decision-making, and strong organizational abilities.
- Proficiency with Microsoft 365 applications and the Windows operating environment.
- Ability to effectively balance thorough claim investigations with a high standard of customer service.
- Strong verbal and written communication skills, with the ability to communicate clearly and professionally.
- Possession of a valid driver's licence and a clean driving record.
- Self-directed, collaborative, and dependable, with a positive, professional approach to work.
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.
