Agilec is a leading provider in the Employment Services sector throughout Ontario. Our customers are at the centre of all we do, and our teams are passionate about the positive impacts they make on people’s lives. We are guided by our values, and all team members are encouraged and supported to develop their potential.
Role Summary:
The Project Administrator (PA) reports to the Project Director (PD) and is responsible for many duties surrounding the WSIB and Fee for Service Vocational Rehabilitation projects. The PA plays a key role in supporting service delivery through referral intake, processing billing, and comprehensive administrative support while meeting/exceeding customer and contractual requirements.
We are recruiting to fill a vacant position within our organization. Please note that we do not use artificial intelligence (AI) in our hiring process.
This position follows a hybrid working model, with on-site attendance required.
Education:
Completed post-secondary education in Business Administration from a recognized Canadian Institute or its equivalent is preferred.
Experience:
- Minimum three years related project or program administration experience
- Extensive experience delivering excellent customer service
- Ability to work collaboratively with all organizational services departments
- Demonstrated advanced computer skills, working within Microsoft O365, creating databases, networks, applications, hardware, and office equipment
- Experience in data gathering, analysis, and reporting
- Experience developing, implementing, and operationalizing project budgets
- Experience in Project Management is an asset
- Responsibilities:
- Coordinate intake of new referrals (e.g., clarification of referral type, assigning new referrals to Project Director, coordination of assessment date/time with all parties involved, clarification of referral questions).
- Assign new referrals to Agilec staff and/or external provider as determined most appropriate for the referral type and geographic location.
- Review reports for accuracy, ensuring timely submission of the reports to the referral source according to contract requirements.
- Deliver comprehensive and complete reports to the referral customer together with Agilec invoice.
- Collaborate with the leadership to support effective service delivery.
- Respond to the team with respect to project parameters while maintaining customer/funder guidelines.
- Identify problem areas and, in consultation with leadership and team, designing, implementing, and evaluating solutions.
- Identify and resolve customer service issues in keeping with established Agilec practices, including the Customer Service Charter and complaint resolution process.
- Maintain cooperative relationships with community partners, groups, and networks to provide effective service coordination.
- Ensure timely data collection and reporting to support financial and project evaluation and other Agilec requirements.
- Gather data and provide timely feedback on individual performance on staff and vendor scorecards.
- Ensure adherence to all applicable contract requirements and Agilec practices/policies.
Required Skills:
- Advanced user of Microsoft Office (Excel, Word, Outlook)
- Professional and friendly communication style (telephone, email, virtual, and in person)
- Proficiency in a multi-task and multi-need environment
- Strong administrative and organizational skills
- Able to follow through and meet deadlines on projects and required daily tasks
- Able to assimilate and interpret information quickly
- Proactive with the ability to work independently in self-directed team(s)
- Strong attention to detail and high level of accuracy
- Good written and verbal communication skills
- Ability to maintain confidentiality and deal with sensitive information in an effective manner
- French language is an asset.
Knowledge:
- Contract/budget/project/office management
- Organization of a multi-faceted project connected to other services in the community
- Working collaboratively to support a team to deliver on project outcomes
- Team dynamics
- Use of office equipment and systems
- Financial and budget acumen
- Understanding of Quality Assurance and Performance Excellence
- General knowledge of Health and Safety legislation and regulations
We offer our team members attractive compensation, employee and group benefits, training and career development opportunities, and value-added perks*
*Eligibility to receive some benefits may vary according to employment status
At Agilec, we respect and uphold the dignity of everyone we work with. As representatives in the communities we serve, we believe that diversity in our teams makes us stronger. We actively work to attract, develop, and retain employees from diverse backgrounds. Richness in the experiences and opinions of others helps us to provide relevant and inclusive services.
Agilec welcomes and encourages applications from diverse and equity-deserving backgrounds. We are committed to providing an accessible, barrier-free recruitment and selection process. When contacted for an employment opportunity, please advise us if you require accommodation in any part of the selection process.
Working Hours: 8:30 am to 4:30 pm, Monday to Friday; 40 hours/week
Please visit the link below to view details and to apply. Applications submitted through Indeed will not be reviewed.
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1275d86e-d2b4-4354-8478-0d745a0c9122&ccId=19000101_000001&jobId=549267&lang=en_CA&source=CC2
Pay: $23.50 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: Hybrid remote in Courtice, ON L1E 2J6
