About the Opportunity
Join our Customer Care Team and help drive the success of our dealerships one customer interaction at a time. As a Call Center / Business Development Centre (BDC) Associate, you'll be the first point of contact for customers calling our service departments, helping schedule appointments, answer inquiries, and connect customers with maintenance, warranty, and recall services.
This role is ideal for someone who is customer-focused, highly organized, and thrives in a fast-paced environment where no two days are the same. You'll play an important role in delivering an exceptional customer experience while supporting the success of our dealerships. Our top performers earn between $55,000 and $70,000 annually, including bonus opportunities.
This position is based out of our Summit Fleet offices in North East Calgary.
About Us
Kaizen Automotive Group is one of North America's fastest-growing automotive dealer groups, representing leading automotive brands across Canada and the United States. Built on a culture of continuous improvement, accountability, and exceptional customer service, we are committed to providing our team members with opportunities to grow, develop, and build rewarding careers.
Benefits
We offer a comprehensive benefits package designed to support you both professionally and personally, including:
- Competitive Compensation
- Supplemental Medical Coverage
- Dental and Vision Plans
- Company Pension
- Paid Time Off
- Short and Long-Term Disability
- Paid Life Insurance
- Employee & Family Assistance Program
- Vehicle Purchase & Service Discounts
- Professional Development & Certification Assistance
- Team Recognition Events, Contests, and More
Key Responsibilities:
- Answer inbound service calls on behalf of multiple Kaizen dealerships with professionalism and courtesy.
- Schedule service appointments efficiently, considering customer needs and dealership availability.
- Identify and communicate potential opportunities for dealership services (e.g. maintenance, warranty coverage, recalls, and service specials).
- Accurately enter and update customer information and appointment details in our CRM systems.
- Provide general service information, follow-up calls, and appointment reminders as needed.
- Handle inquiries, resolve minor concerns, and escalate complex issues to the appropriate dealership personnel.
- Maintain a strong understanding of dealership services, promotions, and manufacturer programs.
- Meet individual performance goals (e.g. call volume, appointment set rate, customer satisfaction).
- Work closely with the Service team at each Kaizen location to ensure a seamless customer experience for our guests
- Maximize productivity and CSI (Customer Satisfaction Index) to drive long-term loyalty and ensure maximum profitability
- Proactively address and resolve customer concerns or escalations
- Other duties as required by the Dealership Leadership team or our OEM partners
Qualifications:
- High school diploma or equivalent; post-secondary education is considered a plus
- Previous call center, BDC, or customer service experience preferred (automotive industry experience is a plus).
- Strong communication and interpersonal skills with a customer-first attitude.
- Ability to multitask and work in a fast-paced environment.
- Proficient in Microsoft Office and CRM platforms- experience with CDK, Xtime, or similar systems is a huge asset
- Ability to adequately pass a pre-employment background screening
- Professional appearance and demeanor when dealing with clients, vendors, and guests on behalf of the Kaizen Automotive organization
- Ability to work flexible hours, including evenings and some weekends
- Strong interpersonal and communication skills
- High level of energy, professionalism, and a customer-focused mindset
INDCHO
customer service, CSR, front desk, receptionist, greeter, call centre, marketing, phone sales
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Application question(s):
- Are you currently located in Calgary, Alberta?
Work Location: In person
