Job Summary
We are seeking a dynamic and experienced Assistant General Manager to support the daily operations of our hospitality establishment. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a comprehensive understanding of hotel and guest services. This role offers an opportunity to contribute to a welcoming environment, oversee staff, and ensure exceptional guest experiences. The Assistant General Manager will play a pivotal role in maintaining operational excellence and fostering a positive team culture.
Duties
- Assist the General Manager in overseeing daily hotel operations, ensuring smooth functioning across departments.
- Supervise front desk staff, guest services, and housekeeping teams to maintain high standards of service.
- Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring guest satisfaction.
- Support human resources functions including hiring, training, and evaluating staff performance.
- Assist with budgeting, financial reporting, and inventory management to meet operational goals.
- Ensure compliance with hotel policies, safety regulations, and industry standards.
- Lead by example in demonstrating excellent phone etiquette and professional communication skills.
- Coordinate with other departments to organize events, promotions, and special guest requests.
- Uphold a welcoming atmosphere by fostering teamwork and motivating staff members.
Experience
- Proven supervisory experience within the hospitality industry or hotel management is preferred.
- Strong background in customer service, guest relations, and front desk operations.
- Previous experience in hotel or hospitality settings is highly desirable.
- Knowledge of human resources practices including staff training and performance management.
- Experience with budgeting, financial oversight, and operational planning is advantageous.
- Multilingual or bilingual skills are a plus for effective communication with diverse guests and team members.
- Leadership qualities with the ability to manage multiple priorities efficiently.
- Familiarity with phone etiquette and professional communication standards essential for guest interactions.
This position offers an engaging work environment where leadership qualities are valued and professional growth is encouraged. We seek motivated individuals committed to delivering outstanding guest experiences while supporting our team’s success.
Pay: $39,883.26-$50,000.00 per year
Work Location: In person
