Job Overview
The Operations Manager is responsible for the day-to-day operations of our boutique liquor store, ensuring an exceptional customer experience while maintaining efficient store operations. This role provides hands-on leadership to the retail team, oversees inventory accuracy and replenishment, manages scheduling, coordinates vendor orders, and fosters a positive, high-performing workplace culture.
Rocky Mountain Wines has been a customer service focused boutique liquor store in operations for 9 years. We pride ourselves on creating a welcoming, fun, and positive shopping experience for our guests. We are looking for a new leader to join our team!
Key Responsibilities
Store Operations
- Oversee the daily operation of the store, ensuring a clean, organized, safe, and welcoming environment.
- Ensure consistent execution of company policies, procedures, and operational standards.
- Monitor store performance and proactively identify opportunities to improve efficiency.
- Resolve operational issues quickly while maintaining excellent customer service.
Team Leadership
- Lead, coach, and support store staff to deliver exceptional customer service.
- Train new employees on store procedures, product knowledge, compliance requirements, and customer service standards.
- Provide ongoing coaching, feedback, and performance development.
- Foster a positive, respectful, and accountable team culture.
- Assist with employee performance management in partnership with ownership.
Scheduling & Staffing
- Prepare and manage employee schedules to meet business needs while controlling labour costs.
- Coordinate shift coverage and respond to staffing needs.
- Ensure adequate staffing during peak business periods.
Inventory Management
- Maintain accurate inventory records and ensure strong inventory control practices.
- Conduct regular inventory counts, cycle counts, and investigate discrepancies.
- Monitor stock levels and identify replenishment requirements.
- Ensure merchandise is properly received, stored, displayed, and rotated.
- Invoicing accounts at proper pricing and weekly invoice management.
Vendor Ordering
- Place orders with approved vendors based on established purchasing plans and inventory requirements.
- Coordinate deliveries and verify incoming shipments for accuracy.
- Maintain positive working relationships with suppliers and vendor representatives.
- Communicate inventory concerns and product availability issues to ownership.
Compliance
- Ensure compliance with all applicable liquor regulations, health and safety standards, and company policies.
- Maintain accurate operational records and required documentation.
- Promote responsible alcohol retailing practices.
Qualifications
- Previous retail management experience, preferably in liquor, specialty retail, or hospitality.
- Strong leadership, coaching, and team development skills.
- Excellent organizational and time management abilities.
- Experience with inventory management and retail operations.
- Strong communication and interpersonal skills.
- Proficiency with point-of-sale systems and inventory management software.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Knowledge of liquor products is considered an asset. WSET level 2 preferred.
- Proserve certification
Key Competencies
- Leadership and team development
- Organization and attention to detail
- Problem-solving and decision-making
- Customer service excellence
- Inventory accuracy and operational discipline
- Initiative and accountability
- Effective communication
- Adaptability and flexibility
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 50 lbs (23 kg).
- Ability to bend, reach, and move inventory safely.
- Availability to work evenings, weekends, and holidays as required.
Success in This Role
A successful Operations Manager consistently maintains smooth daily operations, develops an engaged and knowledgeable team, ensures inventory accuracy, executes timely vendor orders, creates efficient staff schedules, and delivers an exceptional customer experience while supporting the overall success of the business.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- On-site parking
- Store discount
Work Location: In person
