Overview
Markham Heating and A/C Systems has been keeping homes in Markham, Stouffville, Richmond Hill, and surrounding areas comfortable for over 30 years. We’re a trusted, locally owned HVAC company known for reliable service and a friendly, professional team. We have a strict no douchebag policy and we tirelessly for our customers and employees.
We’re looking for a Customer Service Representative (CSR) to help us deliver an excellent experience to every customer — from the first phone call to the completed job. If you’re organized, friendly, and like solving problems, this role is for you.
Responsibilities
- Answer incoming calls, texts, and online inquiries in a polite, fun and professional manner.
- Schedule and confirm service appointments using Housecall Pro (training provided, but experience preferred).
- Make outbound calls to existing customers to book tune-ups, maintenance plans, or system upgrades.
- Order and track parts/supplies for upcoming jobs, and ensure materials are properly job-costed and recorded in Housecall Pro for accurate invoicing and margin tracking.
- Coordinate with technicians to ensure efficient routing and dispatch.
- Follow up on quotes, service reminders, and maintenance plan renewals.
- Handle payments, warranties, and general administrative tasks.
- Assist with customer retention by offering tune-ups, memberships, or financing options.
- Keep accurate notes and customer details in the CRM system.
- Support the operations team to ensure smooth day-to-day workflow.
Qualifications
- 1–3 years of customer service, dispatch or administrative experience (HVAC, plumbing, or trades, mandatory)
- Strong communication skills — clear, friendly, and confident on the phone.
- Familiarity with Housecall Pro, ServiceTitan, or other HVAC scheduling and dispatch platforms
- Organized and detail-oriented with good multitasking ability.
- Computer-savvy; experience with mentioned CRM or scheduling software is an asset.
- Positive attitude, willingness to learn and drive to grow into managerial roles (We are serious about growth).
- Reliable, punctual, and team-oriented.
Compensation & Benefits
- $20–$28/hr depending on experience.
- Bonuses/Commission structure paid for new jobs booked.
- Performance bonuses for booked outbound calls, installs and maintenance plan sales.
- Remote / Hybrid is encouraged
- 2 weeks paid vacation + paid stat holidays.
- Technology Allowance: We will cover necessary tech costs to give you the right equipment for work
- Training provided on HVAC systems and customer communication + Paid Professional Sales / CSR training courses
- Opportunities to grow into dispatch or inside sales roles.
Schedule
- Monday to Friday, 8:00 AM – 5:00 PM (OT available and paid)
- Saturday and Sunday shifts based on availability and seasonal demand
Our goal is to see you do well and move through the ranks. If you’re ready for a change, you’ll find a company that treats its team like people, not numbers! We listen, support growth, and celebrate wins together.
How to Apply
Submit your resume directly through Indeed. Unfortunately due to volume, we may not be able to get back to all applicants. We thank you for considering us!
Job Type: Full-time
Pay: $20.00-$28.00 per hour
Benefits:
- Casual dress
- Life insurance
- Paid time off
- Profit sharing
- Work from home
Work Location: Remote
