Job Title: Service Consultant
Location: Acura Sherway – Toronto, ON
Department: Service
Reports To: Service & Parts Manager
Employment Type: Full-time, Permanent
Vacancy Status: Existing Vacancy
Salary / Compensation: $60,000 - $110,000
Company Overview
Acura Sherway is dedicated to providing an exceptional automotive service experience to customers across Toronto. As part of Leeder Automotive, we deliver high-quality vehicles and professional service while fostering a collaborative, team-oriented workplace that supports growth and development.
Job Summary
As a Service Consultant at Acura Sherway, you will be the primary point of contact for customers in the service department. You will coordinate vehicle maintenance and repairs, communicate clearly with clients about service needs, and ensure all work is completed accurately and efficiently. This role includes promoting additional services, parts, and accessories, contributing to dealership sales goals, and maintaining Acura’s high standards of customer satisfaction and professionalism.
Key Responsibilities
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Serve as the primary point of contact for customers in the service department, providing an exceptional experience.
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Greet customers, schedule service appointments, and communicate clearly about vehicle maintenance and repairs.
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Conduct vehicle inspections, present recommendations, and consultatively deliver vehicles to clients.
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Promote additional services, parts, and accessories to meet sales and revenue goals.
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Write, verify, and review repair orders; coordinate with technicians and management on timelines and estimates.
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Approve warranty repairs following manufacturer guidelines and ensure compliance with policies.
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Maintain accurate customer records with manufacturer, DMS and support follow-up communications.
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Collaborate with Parts, Technicians, and other departments to ensure a seamless service experience.
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Stay current on Acura training requirements, service promotions, and dealership procedures.
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Follow all health, safety, and accident reporting policies; maintain a clean and organized service area.
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Perform additional duties as assigned by management to support department success.
Qualifications
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High school diploma or equivalent (post-secondary education is an asset)
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Previous experience in automotive sales or service
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Valid Class G Ontario driver’s license
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Punctual, reliable, independent, and able to multi-task
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Team player, quick thinker, and problem solver
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Availability for evenings and Saturdays
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Basic automotive mechanical knowledge
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Able to operate manual and automatic transmissions
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Flexible, results-oriented, and accountable
Hours
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Monday to Saturday: 7:30 AM – 5:00 PM
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Alternating schedule; employees work 5 shifts per week, up to 44 hours/week
Working Conditions
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Frequent standing for extended periods
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Ability to handle moderately heavy items
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Fast-paced environment requiring multi-tasking and adaptability
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Exposure to noise, dust, exhaust fumes, and temperature variations
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Frequent interaction with managers, Service Advisors, Technicians, and other department
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Work governed by concurrent and dynamic deadlines with frequent interruptions
Why Join Us
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Competitive compensation
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Health and dental coverage
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Paid vacation
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Opportunities for ongoing training and brand certifications
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Employee discounts on vehicle purchases and services
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Supportive, team-oriented work environment
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Career growth and advancement opportunities within the organization
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RRSP matching program
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Bursary program for continuing education or training
Please submit your resume. We appreciate all applications; only those selected for an interview will be contacted.
Acura Sherway uses AI tools to support parts of our hiring process, such as reviewing applications and screening qualifications. These tools assist our team only—final hiring decisions are made by people, not automation.
Acura Sherway is an equal opportunity employer. We value diversity and are committed to an inclusive, barrier-free work environment. We welcome applications from all qualified individuals and will accommodate accessibility needs throughout the hiring process. If you require accommodation, please contact us at [email protected]
