Position Title Leader - Soft Good & /Retail Experience Supervisor
Reports to Store Manager and indirectly to Soft Goods Manager
Direct Reports None — but you’ll work closely with the whole crew, from the floor to the tech shop.
Compensation
Competitive wage based on your experience & what you bring to the table.
Benefits & Perks
Working at Sundance comes with some sweet extras: Health benefits to keep you feeling good. (Available for Full Time staff) RRSP program (Available for Full Time staff) Discounted gear for you pro deals (and your fam – we’ve got them too!). Access to manufacturer pro deals. Free tune-ups on YOUR own gear. Free or discounted lift tickets to local and mountain resorts. Use of Sundance’s rental and high-performance demo fleet (subject to availability).
Hours / Schedule
This is a Full time position for the right candidate. Full-time, year-round leadership position. Includes weekday, weeknight, and weekend shifts — this is retail, after all. We’re open to a flexible schedule where it makes sense. Heads up: November and December are full send — no extended holidays or time off during our peak season.
Important Tasks
- Work with managers & team leads to develop your skills, knowledge and expertise.
- Assist to hire, train, motivate, inspire, manage and review your staff. Work within and foster a TEAM environment to build an outstanding sales crew; be a role model for other team members and provide our customers with an exceptional experience that completely exceeds their expectations
- Set targets with Store Manager, develop a plan to ACHIEVE targets, implement and manage the plan
- Set targets for staff and motivate them to achieve the targets (sales contests, promotions...).
- Develop and oversee a quality control protocol that manages & enhances our customer's experience at Sundance. Ensure that EVERY sale has been completed to the highest standard.
- Evaluate and recognize individual staff members skill sets and qualities. Use staff in most appropriate places based on store needs and their skill sets. Set individual goals for staff and review their progress on a regular basis.
- Ensure that our customer’s needs are met and that our service exceeds their expectations. Build loyalty with customers, resolve complaints, and lead your staff to sustain strong reputation with our customers.
- This is a hands-on position. You will be required to work alongside of your Team to assist our customers on a regular basis.
- Help with other aspects of our operation, such as: o Answering phones o Completing service work orders o Helping customers with rental equipment o Stock processes o Cleaning, and organizing the store to optimized sales of our products o Occasionally, some other fun stuff
Customer Connection & In-Store Presence
- Make a connection with our customers
- Provide customers with advice and service that exceeds any of their previous shopping experiences
- HELP customers with knowledge, experience and a desire to get our customers fitted into the right equipment for their skill level and budget
- Work within a TEAM environment to become an outstanding sales advisor, role model for other team members and provide our customers with an exceptional shopping experience that completely exceeds their expectations
- Think critically about the store from both the staff and customer’s perspectives and bring changes and improvements forward to management for approval.
Education
High School Diploma Business Management or Textile Degree or Diploma a plus
Experience
You have a passion for skiing, snowboarding &/or outdoor retail sports. 3+ years in retail management, ideally within the ski/snowboard, outdoor sports, or apparel industry. Some experience in purchasing and merchandising.
Designations & Certifications
None.
Travel
The position is primarily based out of our Edmonton location, with potential travel to Calgary. Travel frequency may fluctuate based on business needs, seasonal demands, and special events.
Experience, Knowledge, Skills & Abilities
Customer Connection & Communication Friendly, approachable, and makes genuine connections with customers. Clear communicator to explain products, guide staff, and keep staff aligned. Handles questions, complaints, or tricky customer situations with empathy & professionalism. Leadership & Team Support Natural motivator who leads by example on the floor.
Please apply by sending your cover letter & resume to: [email protected]
Pay: $19.00-$22.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Store discount
- Vision care
Work Location: In person
