Overview
We are seeking a professional and organized Front Desk Agent to join our team. This role is essential in providing exceptional customer service, managing administrative tasks, and ensuring smooth daily operations at our office. The ideal candidate will have strong clerical skills, proficiency with office software, and experience in customer support environments, including medical or dental offices. This position offers an opportunity to be the first point of contact for clients and visitors while supporting various administrative functions.
Duties
- Greet and assist visitors, clients, and patients in a courteous and professional manner
- Manage multi-line phone systems, screen calls, and direct inquiries appropriately
- Perform data entry tasks accurately using Microsoft Office, Google Workspace, and QuickBooks
- Handle appointment scheduling, confirmations, and cancellations efficiently
- Maintain organized filing systems both digitally and physically
- Support bookkeeping activities including basic bookkeeping and record keeping
- Assist with administrative tasks such as proofreading documents, preparing correspondence, and managing mail
- Ensure the front desk area is tidy and welcoming at all times
- Support other office staff with clerical duties such as photocopying, faxing, and inventory management
- Uphold excellent phone etiquette and customer service standards to support client satisfaction
Qualifications
- Proven experience in office administration or clerical roles; medical or dental office experience is a plus and opera Pms system experience is required
- Strong computer skills with proficiency in Microsoft Office (Word, Excel), Google Workspace, and QuickBooks
- Excellent organizational skills with keen attention to detail and accuracy in data entry and proofreading
- Experience handling multi-line phone systems and providing exceptional customer support
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Strong communication skills with professional phone etiquette
- Previous experience with front desk operations or administrative support preferred
- Ability to work independently with minimal supervision while maintaining a positive attitude
- High school diploma or equivalent required; additional administrative or bookkeeping certifications are advantageous
Pay: $19.00 per hour
Benefits:
- Dental care
- On-site parking
Work Location: In person
