Intake and Outreach Liaison
Permanent Part-Time Position: 17.5 hours per week
Expected Start Date: August 2026
Salary Range: $ 47,319 - $ 56,783 per year ($25.99 - $31.19 per hour)
Expected Date: August 2026
Location-East Mississauga
This is an existing opening. Artificial Intelligence tools may be used to screen candidates.
Organization Background
LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.
Our organization is grounded in principles of health equity, and we are committed to delivering services and programs through an anti-racism, anti-oppression lens. We strive to create a healthier community by putting people first and addressing systemic barriers to care.
Job Summary
At the heart of our work is an interdisciplinary approach that delivers holistic, community-based care – with a strong focus on individuals who experience barriers to accessing health services. Our team is deeply committed to inclusivity and works within the social determinants of health framework, emphasizing prevention, health promotion, and client education.
The Intake and Outreach Liaison leads outreach activities for the Primary Health Care Team, to increase access to Primary Health Care services in LAMP’s catchment area, with a focus on the East Mississauga community.
The Intake and Outreach Liaison works in collaboration with their Intake Liaison colleague to maintain overall responsibility for waitlists and administration of intake assessments and scheduling. They work in close partnership with the Primary Health Care Team and other administrative and support staff, in regard to triaging and clinical decisions, as well as providers of care, and are involved in related administrative aspects of the program. They also work closely with external community partners, to increase access to primary care for community members.
The Intake and Outreach Liaison complies and adheres to all applicable Centre policies and procedures.
Primary Responsibilities
· Leads the planning, coordinating, conducting, and evaluating of outreach activities to promote primary care and other LAMP services.
· Leads relationship building with community organizations and partners to support outreach activities and build on referral sources.
· Facilitates initial screening with intake criteria and provide other resources as necessary to any person(s) seeking care or referrals to LAMP’s programs and service areas.
· Assesses individuals’ needs and available resources in a culturally safe manner and by following anti-racism and anti-oppression frameworks when engaging with them.
· Obtains all relevant and required information, completing data registration/collection of forms or consents, etc., and booking initial assessments or appointments with care providers.
· Provides orientation to LAMP’s services and programs, code of conduct, and other additional new client information at the initial point of access.
· Triages in collaboration with the Primary Health Care Team, and identifies situations that warrant fast-tracking or referral(s) to external crisis or other services.
· Coordinates individual or group documentation collection as deemed necessary and supporting access to other services as directed.
· Supports navigation of other community or health services including information for community resources/services as appropriate.
· Documents and maintains all waiting lists when services area(s) require, providing ongoing follow-up and updating information.
· Handles inbound and outbound calls related to information and follow up on intake with a courteous, professional, and timely manner.
· Attends stakeholder meetings where intake matters are addressed, providing solutions and following up as appropriate in a timely manner with all concerned parties and nurtures those relationships as a trusted representative of LAMP CHC.
· Contributes to overall team functioning by assisting where needed and with the development of quality and process improvement initiatives.
· Preserves confidentiality of all client and employee information and seeks to minimize risk while working with data.
· All other tasks and duties as assigned by the Manager.
Required Qualifications
· Social Services or related degree from a recognized institution and/or equivalent work experience
· Two to three years of experience in a community health setting
· Experience conducting outreach
· Understands privacy legislations, medical and health care system, diversity and inclusion.
· Knowledge of health care coverage programs.
· Excellent interpersonal skills necessary to work effectively across all levels of the organization’s diverse workforce.
· Experience and knowledge of the impacts of social determinants of health.
· Experience working with persons in crisis and/or a reliable ability to respectfully deal with person(s) in distress; de-escalation skills are required.
· Excellent communication skills, both verbal and written, with the ability to clearly convey information and ideas.
What We Offer
For qualifying full-time and part-time employees and pro-rated to full time equivalent:Comprehensive Health & Wellness Coverage
· Extended health and dental: coverage for prescription drugs, vision, health practitioners and more
· Group life insurance
· Employee Assistance Program (EAP): free, confidential support
· Healthcare discounts via Altum Health for services like massage therapy and physiotherapy
· Free access to Calm (meditation, sleep stories, self-care tools) and access to employee engagement platform Motivosity
· 4 weeks of vacation to start plus paid sick days
· 11 paid statutory and organizational holidays
· Pension: membership in the Healthcare of Ontario Pension Plan (HOOPP)
Growth, Purpose & Community Impact
· Paid orientation, ongoing training, and professional development opportunities
· On-site and e-learning, plus access to course fee support
· Opportunities to serve diverse communities through inclusive, client-centered care
· Collaborative work environment focused on innovation and continuous improvement
· Active involvement in internal/external committees and community partnerships
· A workplace committed to equity, diversity, and removing barriers to accessibility
LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups. Requests for accommodation due to disability can be made at any stage in the recruitment process.
Please apply through the below portal:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f5713d6f-a125-4870-97d4-5bd14171d00f&ccId=19000101_000001&type=JS&lang=en_CA&selectedMenuKey=CurrentOpenings&jobId=565426
We thank all applicants for their interest. However, only those selected for interviews will be contacted. No phone calls please.
Pay: $25.99-$31.19 per hour
Benefits:
- Casual dress
- Employee assistance program
- On-site parking
Work Location: In person
