Job Type: Full-Time
Work Location: In Person
Job Summary
We are seeking a friendly, organized, and detail-oriented Dental Front Desk Coordinator to join our growing dental practice. This role is responsible for creating an exceptional patient experience while managing front-office operations efficiently. The ideal candidate will have excellent communication skills, strong administrative abilities, and experience working in a dental office environment.
Key Responsibilities
Administrative Duties
- Greet and welcome patients in a professional and friendly manner.
- Manage patient check-in and check-out processes.
- Answer incoming phone calls and respond to patient inquiries.
- Schedule, confirm, and coordinate patient appointments.
- Provide outstanding customer service and maintain positive patient relationships.
- Verify and update patient information in the practice management system.
- Process payments and assist with insurance claims and pre-authorizations.
- Manage daily schedules to maximize efficiency and minimize gaps.
- Utilize RecallMax to contact patients regarding recalls, appointment confirmations, and treatment follow-ups.
- Assist with general administrative tasks and office organization.
Clinical Support (As Needed)
- Provide chairside assistance to the dentist during patient procedures when required.
- Prepare treatment rooms before and after appointments.
- Assist with patient flow and support the clinical team during busy periods.
- Work collaboratively with both front-office and clinical staff to ensure efficient daily operations.
Experience & Skills
- Minimum 1 year of experience in a dental office environment.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Professional, dependable, and patient-focused attitude.
- Knowledge of dental insurance billing and claims processing is an asset.
Commuting / Relocation Requirement
Must be able to reliably commute to the office at 202-2590 Cadboro Bay Road, Victoria, BC V8R 5J2.
Benefits
- Dental care
- On-site parking
Work Location: In person
Pay: $30.00-$32.00 per hour
Work Location: In person
