Do you enjoy building lasting client relationships and finding solutions that make a real difference?
At Digitech Payments, we're looking for a Client Service & Retention Specialist to support our merchants, ensure their satisfaction, and help build long-term customer loyalty. In this role, you'll play a key part in delivering an outstanding client experience by providing personalized service and recommending solutions that meet each client's unique needs.
What We Offer
- Permanent, full-time daytime position (Monday to Thursday, 9:00 a.m. to 5:00 p.m., and Friday, 9:00 a.m. to 4:00 p.m.).
- Opportunities for career growth and professional development.
- Comprehensive group insurance after three months of employment, including an Employee Assistance Program (EAP).
- Employee referral bonus.
About Us
We help independent businesses, startups, and companies of all sizes find the best payment solutions for their needs. By combining leading-edge payment technology with exceptional customer service, we help our clients grow their businesses.
At Digitech Payments, we are a dynamic, high-performing, and open-minded team. We are committed to creating a workplace where employees can thrive and reach their full potential.
What You'll Do
- Serve as the primary point of contact for assigned clients and accounts.
- Understand clients' needs, goals, and preferences to recommend the most suitable solutions.
- Provide ongoing updates regarding products, services, and account activity.
- Communicate with up to 60 merchants per day through inbound and/or outbound calls.
- Resolve customer inquiries, concerns, and complaints promptly and professionally.
- Collaborate with internal teams to ensure client satisfaction and long-term retention.
What You'll Need to Succeed
- Excellent communication skills in English.
- High school diploma.
- Previous customer service experience, preferably in a related industry.
- Strong communication, organizational, and problem-solving skills.
Our Commitment to Diversity
At Digitech Payments, we believe diversity and inclusion drive innovation and growth. We are committed to fostering an inclusive, respectful, and equitable workplace where every employee feels valued and empowered to be their authentic self.
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Work from home
Experience:
- Client service and Retention: 5 years (required)
Work Location: Remote
