Order Desk Sales

Détails du poste

7:30am - 5:00 pm Monday to Friday

TASKS AND RESPONSIBILITIES

· Respond to calls and emails from our residential customers wishing to order equipment for their construction projects;

· Enter quotes and customer orders into the system, modifying them as necessary;

· Carry out close follow-up of orders;

· Provide technical information on our products;

· Analyze customer needs in order to recommend appropriate products;

· Work in partnership with the sales and credit departments;

· Ensure adequate communication with other departments in order to provide high quality customer service.

· Other duties as assigned

REQUIREMENTS AND SKILLS

· 1 to 2 years of experience in customer service;

· Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders);

· Experience in wall and floor coverings (an asset);

· Intermediate knowledge of the Office Suite;

· Knowledge of Epicor's P21 software (an asset);

· Know how to manage stress and priorities;

· Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups;

· Team spirit and collaboration.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

Work Location: In person