Crisis Intervention Counsellor (Contract) – Fridays, Saturdays, Sundays, Mondays
Victim Services of York Region (VSY) is a non-profit charitable agency that works in partnership with York Regional Police and the OPP (Aurora Detachment) to provide emotional support and practical assistance seven days a week to persons victimized by crime or tragic circumstance. Victim Services of York Region is seeking a Crisis Intervention Counsellor to assist persons victimized by crime and tragic circumstance
The successful applicant will be required to work 35 hours per week on a shortened week (35 hours in four days):
- Fridays, Saturdays, Sundays, and Mondays 9:00am-7:00pm These shifts are inclusive of an unpaid one hour and fifteen minute break.
- The successful applicant has a mandatory requirement to act as an on-call backup on overnights for a week at a time on a rotating basis shared with other CIC staff.
RESPONSIBILITIES:
Office Administration:
Deliver VSY services in York Region in accordance with VSY’s mandate, procedures and guidelines
Works cooperatively in a team environment with the VSY Board of Directors, Executive Director, Staff, Police and Fire Services, Volunteers and Community Representatives.
Maintain strict client confidentiality, as per the policy and procedure guidelines, including issues or concerns with: Victims/ Witnesses, Volunteers, Board and Staff, or Community Partners
Maintain, document and keep statistical data on client records
In consultation with the Team Leader, Program Manager, and the Executive Director, ensure current service delivery of VSY based on local needs and/or resources is being met
Foster and maintain open communication with Team Leaders, Program Manager, and the Executive Director concerning all operations and risk management issues related to the VSY organization
Client Service Delivery:
Provide immediate, trauma informed, responses to victims of crime and/or tragic circumstance to stabilize their experience, provide practical assistance, and make relevant referrals and connections to long term supports available in the community
Maintain strict client confidentiality at all times
Responsible for timely telephone follow up support for occurrences attended in person by VSY staff, client self referrals, and referrals from police services to assist with safety planning and accessing resources
Responsible, as a third tier of contact (when on-call), for managing calls that need attention after office hours to assess client needs, dispatch volunteers, and/or attend an on-scene as needed.
Responsible for volunteer direct service needs while on shift, including debriefs
Assess clients for suitability for holiday sponsorship programs
Training & Outreach:
Liaise with local programs, York Regional Police, Aurora OPP Detachment, and other social service agencies to promote the VSY program, exchange information, and establish and maintain cooperative relationships
Educate Police Officers and other emergency personnel in the applicability of, and appropriate use of the VSY program
Participate in the debriefing of affected members in the community following a mass traumatic event
Participate in training opportunities with partner agencies as both a participant and a presenter
Attend Bingo Fundraising on a rotating schedule with all staff
Qualifications:
The successful candidate will possess an undergraduate degree in Social Work (BSW) at a minimum; a Master of Social Work (MSW) preferred
The candidate will have experience in dealing with persons victimized by crime such as: intimate partner violence; family violence; sexual assault; motor vehicle and fire fatalities; suicide; sudden death; and homicide
Experience working with persons who have been trafficked or are at an increased risk of being trafficked is an asset
Experience with grief support, navigating complex grief, and facilitating support groups is an asset
Sound, trauma informed knowledge of crisis intervention and victim issues
Experience with writing client report notes, knowledge of services and remedies available to clients
Strong organizational skills, excellent communication, and personal initiative
Experienced with WORD, EXCEL, and PARALUCENT or other electronic record tracking software
The candidate must work, in person, at the VSY office, as well as attend on-scenes in person
The candidate must possess the ability to reach an on-scene location in York Region within one hour
The successful candidate must be able to commit to working this static Friday, Saturday, Sunday, Monday schedule
The successful candidate must adhere to our business casual dress code while in the office or out on-scene.
The successful candidate must have a valid G license, a reliable vehicle, and have the ability to travel across York Region
In keeping with our ongoing efforts to promote equity and reflect the diversity of York Region, those having a second language are strongly encouraged to apply
VSY provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, sexual orientation, marital status or any other ground as described in the Ontario Human Rights Code. In keeping with our ongoing efforts to represent the diversity of our community, we encourage Women of Colour, Indigenous, Asian, Immigrant, Lesbian, Women with Disabilities, Francophone and women from other diverse groups to apply.
Job Type: Contract position until March 31, 2027
Pay: $73,000 per year
Expected hours: 35 per week
Education:
- Bachelor of Social Work Degree (BSW) or Bachelor of Mental Health & Addiction (BMHA) required as a minimum. Master of Social Work (MSW) preferred.
Work Location: In person, Newmarket, ON
Expected start date: August 2026
Please note, only qualified applicants will be notified. This position in a new temporary contract position. VSY does not use AI to assist in the recruitment and selection process.
Job Type: Full-time
Pay: $73,000.00 per year
Benefits:
- Mileage reimbursement
- On-site gym
Work Location: In person
