DUTIES AND RESPONSIBILITIES
- Handle and document prospective client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Contracts Manager or designate; schedule licensed Health Care Staff
- Report and collaborate with other funders / Customers or government programs, as required.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Complete data entry (Excel and ATS) and maintain accurate current scheduling
- Participate in client satisfaction
- Market and promote Bayshore HealthCare in keeping with the individual Branch Office Sales and Marketing
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management
- Participate in proactive Health & Safety activities while performing all Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as assigned
- Participate in a rotation of on call evening / nights and weekends.
REPORTING RELATIONSHIP
The Client Service Coordinator reports directly to the Contracts Manager or Designate. The Client Service Coordinator collaborates with the Managers of Clinical Practice, the Nursing Supervisors, Customers and the Payroll/Billing Department as appropriate.
QUALIFICATIONS
EDUCATION
Minimum - Secondary School Diploma. Completion of a recognized Post Secondary Program, Administration certification, Medical Terminology course or other is preferred.
EXPERIENCE
A minimum of two years of related customer service experience, preferably in healthcare.
OTHER SKILLS AND ABILITIES
Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software, excel; ability to operate all standard office equipment; proficiency in written and spoken English.
Internal candidates must have a demonstrated track record of achievement in dealing with clients and employees and have demonstrated above average initiative. Successful internal candidates must complete a three-month probationary period specific to the Client Service Coordinator position.
STANDARDS OF PERFORMANCE
The Client Service Coordinator must demonstrate ongoing competency in completing all aspects, duties and responsibilities as detailed in this job description as well as specific goals and objectives that are agreed to.
PERFORMANCE REVIEW
Performance will be reviewed on an ongoing basis with a formal review at the end of the three-month probationary period and subsequently, on at least an annual basis. Input will be sought from the employee, their Contracts Manager or Designate, employees at the Branch Office and the National Service Centre and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.
SALARY RANGE: $40,000 - $42,000
