Baymag is one of the world’s leading manufacturers of high-grade magnesium oxide based on one of the purest crystalline magnesite deposits ever discovered. We specialize in producing high grade MgO solutions to meet our clients' needs, from water treatment, soil remediation to a wide range of industrial and agricultural applications. This role is critical in ensuring smooth, safe, and efficient plant performance while upholding our commitment to quality, safety, and continuous improvement.
This position is located in Calgary, Alberta.
Overview
We are seeking a motivated and technically minded Technical Sales Specialist to support customer growth, product application, and sales execution across a diverse customer base. This role combines technical expertise with customer relationship management, serving as a link between customers and internal teams including Production, Engineering, R&D, and Sales. The successful candidate will assist with account management, technical product support, market intelligence gathering, lead development, and CRM administration. Ideal candidates have a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer service in a collaborative, growth-focused environment.
Responsibilities
- Support sales growth by managing customer inquiries, preparing quotations, following up on leads, and assisting with account management activities.
- Build and maintain strong customer relationships through responsive communication and exceptional service.
- Collaborate with Production, Engineering, R&D, and Sales teams to provide technical support and ensure customer requirements are effectively addressed.
- Assist with product evaluations, testing programs, and documentation of technical results and customer feedback.
- Provide customers with technical information regarding product performance, applications, and best practices.
- Maintain accurate records of customer interactions, opportunities, and sales activities within the company CRM system.
- Conduct market research and gather competitive intelligence to identify new business opportunities and product applications.
- Support marketing initiatives, including trade shows, customer visits, sample programs, and promotional activities.
- Assist in the introduction and commercialization of new products and applications.
- Ensure all customer, technical, and business information is handled confidentially and in accordance with company policies and procedures.
Requirements
- Technical diploma, laboratory technician training, or degree in science or related field.
- 3 years of experience in technical support, laboratory work, or sales support role.
- Solid understanding of technical products or willingness to learn.
- Strong organizational, communication, and interpersonal skills.
- Familiarity with CRM or willingness to learn digital sales tools.
- Ability to work independently with guidance and as part of a team.
- Willingness to travel occasionally as required.
This role is ideal for a candidate who has a technical background and is looking to grow a career in technical sales, customer support, and business development within a manufacturing environment.
This is a temporary 12-month position. While the role is intended to support current business needs for a defined term, there is potential for the position to become permanent based on evolving business requirements and the ongoing contribution and performance of the successful candidate.
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Wellness program
Work Location: In person
