Prairie Pacific Coast Express Corp. is the administration arm of 2 domestic operating divisions, Comox Pacific Express and Overland West Freight Lines. We are a western region road carrier with a focus on quality, integrity and respect. We are leaders in the west coast transportation market, and are always looking for talented, qualified and driven individuals to join our team.
Our people are the heart and soul of our business, and we couldn’t be an industry leader without their dedication and hard work. To show our appreciation, we go the extra mile to make sure we provide the perks and benefits our employees want. This way of thinking helps us attract and retain talented people—making us great at what we do, and an employer of choice in the industry.
We are currently seeking a Customer Service Agent to join our Surrey Admin team. Prairie Pacific Coast Express Corp. offers a professional work environment, a competitive salary and a comprehensive benefits package.
Reporting directly to the Customer Service Manager, the Customer Service Agent's key responsibilities include but are not limited to:
- Respond to customer inquiries promptly and interact with clients in a courteous and professional manner, attentively addressing their concerns
- Maintain and update customer information in the database
- Provide assistance and resolutions to customers based on the company's customer service guidelines
- Work collaboratively with key stakeholders and teams to stay informed about new products, services, and policies
- Fulfill other duties as assigned
What the successful candidate will bring:
- At least 1 year of experience in customer service
- Proficiency in verbal and written communication skills in English
- Strong computer skills, including proficiency in attaching documents, multitasking with multiple screens and tabs
- Capability to work both independently and collaboratively as part of a team
- Friendly, patient, empathetic, dependable, and self-motivated
- Excellent telephone etiquette with the ability to engage with clients in a pleasant and professional manner
- Proficiency with Microsoft Outlook, Excel and Word
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
