Job Title: Police Administrative Associate – Dispatch/Client/Member Support
Department: Lacombe Police Service
Job Status: Casual – shift work (variety of shifts – days, nights, weekends)
JOB POSTING: #LPS2026-02
Reporting to the Support Services NCO, the Police Administrative Associate – Dispatch / Client / Member Support provides assistance and support to the public, members of the Lacombe Police Service and external agencies.
The Lacombe Police Service Administrative Associates operate in a team environment and may be called upon to assist in all areas of dispatch, client and member support.
DUTIES AND RESPONSIBILITIES
- Operate emergency and non-emergency switchboard, radio and telephone equipment; receive, record and dispatch complaints accurately and process files; create and distribute operational files for investigation by members; monitor, retrieve, review, link and update all Police operational occurrences ensuring accuracy and in accordance with Lacombe Police Service audit standards.
- Receive, generate and process over the counter inquiries, information and investigative Lacombe Police files. Motor vehicle collision reports and traffic complaints, processing of all security clearance requests.
QUALIFICATIONS AND SPECIAL / MINIMUM REQUIREMENTS
- Minimum 1 year of experience in a Policing Support / Operational environment with a recognized Police Service
- PROS end user course and CPIC query / narrative course is an asset
- Current or previous dispatching in a Police environment is an asset
- This position is composed of shift work (day, evening and weekend shifts)
- Must be able to pass and maintain the RCMP reliability security requirements
- Must have good working knowledge of the Criminal Code and Provincial & Federal Statutes
- Must type 40 words per minute
- Exceptional communication skills, both verbal and written
- Demonstrate proficiency in a multi-tasking team-based environment
- Ability to respond courteously while dealing with the public and other staff members within a hectic environment
- Must have superior computer software skills and familiarity with working in a Windows environment
- Demonstrate the ability to maintain confidentiality when working with confidential subject matter
Wage: $31.68 to $39.60 per hour depending on education and experience.
This position will remain open until a suitable candidate has been selected.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Preferred
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1 year(s): Policing Support / Operational Environment with recognized Police Service
