COMPANY DESCRIPTION:
The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.
Overview
In this role, you are responsible to second a revenue manager in optimizing revenue and profit using a rational, disciplined decision-making process while managing risk under current and anticipated market conditions.
This role requires attention to detail, strong relationship-building abilities, creative thinking, and an analytical mind.
It requires an ability to multitask, handle large amounts of data and perform different tasks with a high accuracy level. This role has involvement in all 5 hotels operated by Canadian Niagara Hotels (Sheraton Fallsview, Marriott on the Falls, Marriott Fallsview, Crowne Plaza Niagara Falls, Skyline Hotel and Waterpark) and reports to the revenue manager.
The job
Four parts, biggest first.
Group quotes. Sales asks whether we should take a piece of business and what to charge for it — you work out the answer, usually the same day. Then you watch whether the rooms we held actually get taken, and say something when they don't.
Rates. Load and check rates, packages and restrictions across the systems. Compare ours against the competition every day, and change what needs changing on the dates that need it.
The morning numbers. The reports build themselves now. Reading them, spotting what's off and getting it fixed the same day — that would be you.
Forecast and budget. Help put the monthly forecast together and write the short note on why it moved, plus a hand through budget season. Our budget year runs May to April.
You'd take these hotels on alongside the Revenue Manager who carries them all at the moment well and you'll be well positioned for a Revenue Manager role down the line.
You'd be good at this if
- You're curious — you'd rather work out why a number moved than be told
- You catch small things. A rate loaded wrong on one date is a real problem here.
- You'd enjoy a day at a screen digging through data — most of this job is exactly that
- You stay steady when it's busy — Sales wants an answer, the date is filling, and the number still has to be right
- You're quick in Excel, and you can explain a number to someone who hates numbers
Time in events, sales, finance or on the front desk is a real plus — you'll already know how a group behaves. Any SQL is appreciated, though we'll teach you what you need.
Never done revenue before?
Most people haven't. The first six months are built to teach you: pricing a group, reading pick-up, the brand systems and forecasting. Marriott and Sheraton training is included, and you'd learn on more hotels than most analysts ever get near, sitting in on real pricing decisions with the Director of Revenue Management. Hands-on, not classroom.
Your first six months
Month 1 Learn the hotels, sit with Sales and the events team, read through old quotes.
Months 2–3 Start quoting with someone checking your work, and take over the rate loading.
Months 4–6 Quote on your own, and bring rate ideas for the busy dates.
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our four business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
Follow Canadian Niagara Hotels on Social Media
#TEAMCNH
Placement within the hiring range is based on skills, experience and accomplishments in comparable roles
We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
#P
Job Types: Permanent, Full-time
Pay: $50,000.00-$60,000.00 per year
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
