Position Title: Service Advisor
Department: Service Department
Location: Mississauga Hyundai, Ontario
Employment Type: Full-time, Permanent
ORGANIZATIONAL OVERVIEW
Mississauga Hyundai, Ontario’s highest-volume Hyundai dealership, is currently seeking a highly qualified and experienced Service Advisor to join our expanding service operations team.
POSITION SUMMARY
The Service Advisor will function as the primary liaison between customers and the service department, utilizing extensive industry experience to ensure the delivery of superior customer service and operational excellence.
PRIMARY RESPONSIBILITIES
The successful candidate will be responsible for the following duties:
- Provide prompt, professional, and courteous reception to all service customers upon arrival
- Conduct comprehensive consultations with customers regarding vehicle repair and maintenance requirements
- Accurately document and communicate service concerns to Service Technicians to ensure proper diagnosis and repair
- Obtain and verify complete customer contact information and vehicle details
- Communicate service work performed in clear, comprehensive terms, including technical explanations as required
- Address and resolve customer concerns and complaints in a courteous, timely, and professional manner
- Promote service department revenue through consultative sales approaches and strategic customer relationship management
REQUIRED QUALIFICATIONS
Experience
- Demonstrated experience as an automotive Service Advisor is mandatory
- Candidates must possess a verifiable track record of success in automotive service advising
Skills and Competencies
- Demonstrated commitment to professional excellence and strong work ethic
- Proven ability to collaborate effectively within team-based environments
- Superior organizational and multitasking capabilities, with demonstrated success in high-volume, fast-paced dealership operations
- Established sales acumen combined with exemplary customer service skills
- Consistent demonstration of professionalism, dependability, reliability, and accountability
- Valid Ontario driver’s license in good standing
APPLICATION INFORMATION
Qualified candidates with proven Service Advisor experience are invited to submit their applications for consideration.
Job Types: Full-time, Permanent
Pay: $50,000.00-$100,000.00 per year
Work Location: In person
