Care Team Representative
In Office (Etobicoke, ON), Canada
Full-time & Part-time, Permanent
Fully Bilingual: English & French
Our Company uses technology to deliver a more efficient and intelligent healthcare experience for our members. Our platform was developed by a renowned team of physicians, surgeons and entrepreneurs with a focus on delivering quality healthcare based on outcomes-based medicine and continuity of care.
What motivates you?
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable positive outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
- Monitoring all bookings created by our members online, and by our call centre, Future Today.
- These must be monitored at all times to ensure that patients are being booked with the appropriate doctors and that they have complete EMR charts prior to their appointment.
- Patients must be called prior to their appointments and/or rescheduled and notified as required.
- Following up with all non-cancelled appointments from the prior day. This includes sending texts to all prior-day patients, logging their responses and rebooking them for follow-up appointments as requested.
- Following up with all emails from the call centre regarding patient inquiries. This includes appointment and prescription issues, general questions, etc. These must be monitored at all times to ensure timely responses.
- Assisting the on-duty doctors with whatever they require.
- Continually monitoring appointment volume and provinces to ensure we have enough doctors available to cover the bookings. Contacting and adding additional doctors as needed.
- Managing all received documents. This includes receiving them, cataloguing them, adding appropriate notes, and uploading them to the proper patient charts.
- Completing Clinical Intakes when necessary for our members seeking assistance with their mental health, as well as legal, nutritional, or financial counselling.
What can we offer you?
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Professional development and leadership opportunities.
Relevant experience
- Strong Customer Service abilities.
- Passion for wanting to help others.
- Exceptional verbal and written communication skills.
- Medical background and/or healthcare knowledge are considered assets.
Rémunération : 20,00$ par heure
Avantages :
- Assurance Dentaire
- Assurance Maladie Complémentaire
- Événements d'Entreprise
- Heures d'arrivée et de départ flexibles
- Programme d'Aide aux Employés
- Stationnement sur place
- Tenue Décontractée
- Travail à domicile
Lieu du poste : En présentiel
