Join us!
We’re passionate about making progress on climate action and committed to making a positive difference in communities. Keen to join a caring, capable, and committed team doing great work on the path to healthier, more resilient and prosperous low carbon communities?
Please apply with a COVER LETTER and RESUME, combined in a single file, via the Indeed platform by June 7, 2026. Applications without a cover letter will not be considered.
About the Zero Emissions Innovation Centre
Seeded by a $21.7 million federal endowment, the Zero Emission Innovation Centre (ZEIC) is a purpose-built charitable organization dedicated to market transformation and enabling zero carbon communities and economies across the region and province. ZEIC is part of the Low Carbon Cities Canada (LC3) Network established by the Government of Canada and the Federation of Canadian Municipalities.
ZEIC’s vision is that, by 2050, climate solutions power thriving, resilient, and equitable urban communities in BC. Working with government, industry, Indigenous partners, and others, we catalyze, accelerate, and scale climate action and the clean energy transition. We advance our mission through a combination of (1) Programs, (2) Strategic Convenings, and (3) Grants & Impact Investing.
To deliver impact, we:
- Serve as an agile hub that connects and activates partners, investors, and action-takers;
- Research, showcase, and educate to move climate and clean energy solutions into the mainstream; and
- Reduce carbon dependency while elevating options that bolster affordability, economic strength, equity, health and resilience.
ZEIC’s efforts seek alignments with provincial, regional, and local climate action plans to collectively move from ideas to implementation at scale for the benefit of current and future generations.
Position purpose and function:
As part of the BC Retrofit Accelerator team, the Program Coordinator is the first point of contact for strata councils, property managers, and building owners seeking support with low‑carbon retrofit planning and energy efficiency upgrades.
Reporting to the Senior Program Manager, the Program Coordinator plays a critical role in ensuring a seamless transition from initial inquiry to active project support. This role supports customers across the early stages of their retrofit journey by gathering project information, establishing project profiles, coordinating next steps, and ensuring accurate and timely documentation and follow‑up. This role will also support the Program Manager with related administration and projects as time permits.
This is a temporary, full-time, contract position for 12 months. There is an opportunity for extension contingent on funding success. The position requires a hybrid work arrangement involving both work from home and office. Occasional evening and/or weekend work may be required as part of program-related activities.
Key contacts and reporting relationships:
The position reports to the Senior Program Manager.
Key Duties and Responsibilities
Customer Intake & Early‑Stage Support
- Serve as the primary contact for customers entering the Strata Energy Advisor program, responding to basic inquiries and then referring on to technical or governance support
- Conduct intake calls to document proposed retrofit projects, including basic building information, customer readiness, and relevant documentation completed to date (e.g., electrical planning reports, depreciation reports, opportunity assessments)
- Clearly explain the program process, services, and expected next steps to strata councils and other stakeholders in accessible, non‑technical language
Project Set‑Up & Coordination
- Establish and maintain project profiles within program tracking systems, ensuring accurate and complete customer, building, and project data
- Schedule project planning calls with key stakeholders, including strata council members, property managers, and other authorized representatives
- Obtain and track required authorization and release forms to enable document sharing and project progression
Support Customer Education & Program Navigation
- Educate strata councils and building representatives on:
- Low‑carbon retrofit pathways
- Energy efficiency and GHG reduction concepts
- Available rebate, incentive, and financing programs
- Support Energy Advisors by ensuring customers are prepared for planning discussions, decision‑making, and governance processes specific to strata corporations
Systems, Reporting & Continuous Improvement
- Support regular program reporting and data quality control to meet tracking and performance requirements (e.g., response times, engagement volume, timelines)
- Assist with intake process improvement, including tools, templates, checklists, and customer‑facing resources that align with emerging industry best practices
- Support file management and data tracking within MS 365, SharePoint, and CRM/database systems, in compliance with FOIPPA requirements
Communications & Program Support
- Contribute to program communications, outreach materials, and internal knowledge‑sharing efforts
- Support coordination with funders and delivery partners to ensure consistent, timely, and high‑quality customer service
- Other duties as required in support of program delivery
Position requirements Education and Work Experience:
- Relevant degree from a recognized post‑secondary institution
- Demonstrated customer service or client‑facing experience
- A relevant combination of education and experience will be considered
Skills, Knowledge, and Abilities:
· Communication: Communicates clearly and professionally, sharing information accurately and explaining basic concepts to non‑technical audiences.
· Organization & Coordination: Manages tasks, timelines, records, and follow‑ups to support smooth workflows and meet deadlines.
· Administrative & Technical Support: Uses common workplace systems (e.g., MS Office 365, CRM, virtual meeting tools) to complete work, maintain documentation, and resolve routine issues.
· Stakeholder Support: Provides reliable, responsive support to participants and stakeholders through structured, multistep processes.
· Teamwork: Collaborates effectively with others, shares information, and contributes to team objectives.
· Problem Solving: Identifies routine issues and follows established procedures to resolve or escalate them appropriately.
· Learning & Adaptability: Learns new topics and tools quickly and adapts positively to changing priorities and processes.
· Professionalism & Accountability: Demonstrates reliability, confidentiality, and responsibility for assigned work while communicating progress proactively.
· Climate Literacy: Demonstrates foundational understanding of climate action and emissions reduction concepts with a strong interest in learning more.
· Equity and Reconciliation Awareness: Applies basic principles of equity, justice, and Indigenous reconciliation in daily work, with openness to growth and learning.
· Building systems: Experience with buildings or knowledge of building systems are considered an asset
Compensation range: $ 71,082 - $ 94,777 /year + vacation + generous health, wellness and RRSP benefits
Candidates must have current eligibility to work in Canada. ZEIC is an equal opportunity employer and welcomes applicants from diverse backgrounds and with non-traditional qualifications. We care about and have policies to support equity, diversity and inclusion and a respectful workplace. We have a hybrid workplace and can accommodate in-person and work-from-home.
ZEIC acknowledges and is honored to work on the unceded and traditional lands of the xʷməθkʷəyəm (Musqueam), Sḵwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples.
Job Type: Full-time
Pay: $71,082.00-$94,777.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home
Application question(s):
- Do you have a valid Canadian work permit?
- Have you submitted a cover letter?
- Are you located in Metro Vancouver and able to work from the office 2days/week?
Education:
- Bachelor's Degree (preferred)
Work Location: Hybrid remote in Vancouver, BC V6B 4N6
