Location:
Toronto, ON, CA, M5J 2V5 Montréal, QC, CA Vancouver, BC, CA Burnaby, BC, CA Calgary, AB, CA Edmonton, AB, CA
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Req ID: 55419
Jobs by Category: People & Culture, Finance and Corporate Affairs
Job Function: People & Culture
Status: Full Time
Schedule: Regular
Description
Join our team
At TELUS, we’re looking for bright people that like solving big problems. And as part of the People & Culture team, you tackle all kinds. We are not your standard (traditional) HR. We embrace discomfort and we have fun doing it. We’re just as passionate about our team as we are about our customers and we’re looking for people that radiate this passion.
Here’s what we believe:
We break down silos - by bringing together multiple business units for great outcomes
We challenge the status quo – and when others think we’re done, we make it better
We live up to our commitments – to ourselves, our friends, family, peers, leaders and our customers
Our success is all about how we do things – how we think, solve problems, deliver, communicate, and more
Here’s the impact you’ll make and what we’ll accomplish together
You will be redefining customer experience for both our stakeholders and internal team. You will do this by transforming our team members' experience with recommendations on innovative solutions and efficient processes. You will also be responsible for driving change through the identification and quantification of continuous improvement opportunities in order to transform the organizational norm, delivery of business results and drive sustainability. You will have the satisfaction of improving our team's results and experience.
Your counsel is equal parts logic, analysis and strategy. You have a natural curiosity and appreciate continuous improvement, while harvesting learnings to enhance our business and team.
Here's how
Document business requirements and perform User Acceptance Testing for incentive tool releases and projects
Produce monthly and adhoc analytical reports to different levels of management
Modelling data and providing recommendations for incentive plan
Plan configuration within the incentive tools
Support data integrity analysis and auto-load of data feeds
Support monthly incentive processing and audits
Recommend process improvements to reduce re-work
Collaborate with our Business Transformations partners in an agile setting
Understanding of our customers' sales incentive plans
Ability to work well in a project focused team environment
Ability to manage risk and make win-win decisions
Qualifications
You're the missing piece of the puzzle
Degree or Diploma in Business Administration, Computer Science or equivalent education level and experience
Advanced knowledge of GCP, Python, Postgres or other database programs
Demonstrated experience in code configurations
Demonstrated knowledge of financial concepts
Demonstrated experience in reporting and data management (including experience with web-based reporting)
Understanding of TELUS' marketing, sales, and the provisioning processes would be an asset
Knowledge of TELUS' billing systems would be an asset
Excellent analytical and problem solving skills
Superior written and oral communication skills
Ability to prioritize by multi-tasking in a rapidly changing environment to meet business requirements
Great-to-haves
Bilingual - French & English is considered an asset
Experience with BI platforms or Data Studio reports
Agile Project Management designations or experience is an asset
Experience with reporting and data management from TELUS contract and/or billing systems
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Salary Range: $57,000-$105,000
Performance Bonus or Sales Incentive Plan: 10%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
