Job Overview
As a Manager, you will be responsible for leading a large, geographically dispersed team supporting critical healthcare logistics services for a medically-focused transportation contract. Overseeing a fleet of 27 vehicles, 48 drivers, and 3 support staff, you will ensure the safe and reliable movement of laboratory specimens, pharmacy products, and related healthcare shipments across the region.
This position is ideal for a proven operations leader with strong people-management skills, a commitment to safety and compliance, and the ability to drive operational excellence in a fast-paced, seven-day-a-week environment.
Compensation & Growth Opportunity
This position offers a starting salary of $70,000 - $85,000 annually depending on experience, however, additional salary can be made available once a successful applicant has demonstration capacity to take on additional contract related responsibilities currently handled by the General Manager. In addition, our company is currently engaged in discussions regarding a potential expansion of its existing services. While any expansion remains subject to approval and final agreement, there is a reasonable possibility that the scope of this role will increase in the fall. Should that occur, compensation for this position would be reviewed and is anticipated to increase to approximately $100,000 - $120,000 annually, reflecting the additional responsibilities, operational oversight, fleet and team size, subject to the scale of expansion accepted.
Key Responsibilities
Operational Leadership
- Provide leadership and strategic oversight for a 16/7 healthcare transportation operation serving Interior Health facilities throughout the region.
- Ensure the safe, reliable, and efficient movement of laboratory specimens, pharmacy products, and other healthcare shipments.
- Monitor operational performance and implement initiatives that improve service quality, productivity, and cost effectiveness.
- Act as the primary operational leader responsible for meeting customer service expectations and contractual service requirements.
Team Leadership & Development
- Lead and support a team of approximately 48 drivers and 3 operational support staff.
- Foster a culture of safety, accountability, professionalism, and continuous improvement.
- Recruit, train, mentor, and develop employees while managing performance and succession planning.
- Work closely with frontline supervisors and support staff to ensure consistent communication and execution of operational objectives.
- Manage employee relations matters, performance concerns, and disciplinary processes as required.
Transportation & Fleet Operations
- Oversee daily transportation activities, route coverage, staffing levels, and resource allocation across a seven-day-a-week operation.
- Ensure adequate staffing to meet operational demands, including contingency planning for vacations, absences, and peak periods.
- Monitor fleet utilization and work collaboratively with maintenance providers to maximize vehicle availability and reliability.
- Support the investigation and resolution of operational issues, service disruptions, and customer concerns.
Customer & Contract Management
- Develop and maintain strong working relationships with Interior Health stakeholders and other customers.
- Ensure contractual obligations, service-level commitments, and performance metrics are consistently achieved.
- Lead the resolution of escalated service issues and identify opportunities to enhance customer satisfaction.
- Collaborate with internal departments to support new initiatives, service changes, and operational growth.
Safety, Compliance & Continuous Improvement
- Ensure compliance with transportation regulations, company policies, safety programs, and customer requirements.
- Analyze operational data, KPIs, and service trends to identify areas for improvement.
- Lead continuous improvement initiatives that enhance efficiency, safety, and service performance.
- Prepare and present operational reports, recommendations, and performance updates to senior leadership.
Qualifications
- 5+ years of leadership experience in transportation, logistics, distribution, courier, healthcare logistics, or a related operational environment.
- Proven experience leading large teams in a fast-paced, service-driven operation.
- Strong leadership, coaching, and employee development skills.
- Experience managing operational KPIs, budgets, staffing, and performance metrics.
- Knowledge of transportation regulations, fleet operations, and health and safety requirements.
- Excellent problem-solving, communication, and relationship management abilities.
- Proficiency with Microsoft Office and transportation, dispatch, or logistics software systems.
Pay: $70,000.00-$85,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Application question(s):
- This position requires occasional expenses-paid travel to operational hubs throughout the Okanagan and Kootenay regions of British Columbia. Please describe any limitations that may affect your ability to travel overnight or on short notice.
- What experience do you have leading employees or operations across multiple locations, and what strategies have you used to maintain consistency and engagement across sites?
- What is the largest team you have directly or indirectly managed? Please include the number of employees, types of roles, and duration of your leadership responsibility.
- Please describe your experience in transportation, logistics, courier, healthcare logistics, fleet operations, or a similar operational environment.
- In your opinion, what are the three most important responsibilities of an operations manager?
- Tell us about a time you inherited a team that was underperforming. What actions did you take and what was the outcome?
- What interests you most about leading a fleet of drivers in a time-crucial environment?
- This position oversees approximately 48 drivers, 3 support staff, multiple operational hubs, and a 7-day-per-week healthcare transportation operation. Please describe a leadership role you have held that best demonstrates your ability to manage an operation of similar complexity.
Work Location: In person
