Diamond and Diamond Lawyers has proudly served Canadians from coast to coast, helping injured individuals and their families navigate the legal process and pursue the compensation they deserve. We are committed to providing exceptional client service and ensuring every client receives the attention, guidance, and support they deserve throughout their legal journey.
We are seeking highly organized, personable, and detail-oriented Intake clerks to join our dynamic Personal Injury team. This position is often the first point of contact for prospective clients and plays an important role in creating a positive client experience while gathering accurate and complete information for our legal teams.
Positions Available
We are currently hiring for two Intake Clerk positions:
- Full-Time: Monday to Friday, 1:00 p.m. – 9:00 p.m.
- Part-Time: Saturday and Sunday, 10:00 a.m. – 4:00 p.m.
Primary Responsibilities
- Conduct initial intake calls with prospective clients in a professional, empathetic, and client-focused manner.
- Gather detailed information regarding the prospective client's circumstances, injuries, treatment, employment, insurance, and other relevant background information.
- Ask appropriate follow-up questions to ensure all necessary information is captured accurately and thoroughly.
- Explain the intake process and next steps to prospective clients.
- Respond to prospective client inquiries by telephone, email, and other communication channels in a timely manner.
- Conduct regular follow-ups with prospective clients to obtain outstanding information, documentation, or signatures required to complete the intake process.
- Maintain timely and consistent communication with prospective clients throughout the intake process.
- Track outstanding intakes and follow up requirements to ensure no prospective client or opportunity is missed.
- Follow up with clients by phone and email in accordance with established service standards.
Experience & Qualifications
- 1+ year of previous customer service, administrative, legal administrative, call centre, or similar experience.
- Experience in a law firm or personal injury environment is considered an asset.
- Superior verbal and written communication skills.
- Strong active listening and questioning skills.
- Strong attention to detail with a high degree of accuracy.
- Excellent organizational and time management skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong computer skills, including Microsoft Outlook and Word, with strong ability to adapt to new software
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
- Willingness to take full ownership and accountability for assigned responsibilities.
What We’re Looking For
The successful candidate will be professional, personable, organized, and comfortable speaking with people from a variety of backgrounds. You should be able to manage a high volume of information without losing attention to detail, build rapport quickly with prospective clients, and provide a consistently positive experience from the very first interaction.
The ideal candidate is proactive and understands the importance of consistent follow-up, timely communication, and ownership of each intake. You should be comfortable working in a fast-paced environment, managing multiple prospective clients at different stages of the intake process, and ensuring that no follow-up or opportunity falls through the cracks.
Experience in a legal environment is an asset, but we are equally interested in candidates with strong customer service, administrative, communication, and organizational skills who are eager to learn.
Job Type: Full-time and Part-time
Pay: From $48,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Experience:
- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Remote
