JOB DESCRIPTION
Job Title: Investigator
Team: Intake
Reports to: Team Lead, Intake
Job Status: 1 Permanent, Existing position vacancy
Job Level: 6
I. JOB PURPOSE
Carries out the intake of complaints and reports and conducts investigations of complaints and reports regarding professional misconduct, incompetence, and incapacity.
II. KEY RESPONSIBILITIES
- Carries out the intake of complaints and reports by assessing and analyzing information for risk to the public in accordance with right-touch and risk-based principles; conducts early resolution processes
- Conducts investigations regarding complaints and/or reports of professional misconduct and incompetence
- Conducts health inquiries regarding the capacity of nurses to practice safely
- Explains the College of Nurses of Ontario’s (CNO) professional conduct processes to members of the public, registrants, and system partners
- Presents matters before the Inquiries, Complaints and Reports Committee (ICRC) for decision
III. REQUIRED QUALIFICATIONS
Education and Experience
- Completion of a university degree in a regulated health field (e.g., BScN, MSW, MScPT, MScOT) or relevant discipline such as law or risk management
- 3–5 years of relevant work experience in investigations, risk management, professional regulation, dispute resolution, or health care
Organizational Competencies
Consistently demonstrate CNO’s Organizational Competencies:
- Innovation – Curiously cultivate new ideas with a desire to learn and a collective focus on the best outcome
- Integrity – Conduct every interaction with fairness, honesty, and mutual respect
- Collaboration – Work with the right people at the right time to make the best-informed decision
- Well-being – Care for the physical, mental, spiritual, and emotional needs of ourselves and others
Job Competencies, Knowledge, Skills
- Communication – Uses excellent communication skills to engage system partners and carry out intake, investigations, and health inquiries; ensures messages are clear, timely, confidential, and sensitive to difficult situations; adjusts approach when needed
- Planning and Organizing – Applies strong case management skills to assess, prioritize, and balance competing demands; develops plans and implements processes to manage time effectively
- Analytical and Critical Thinking – Applies knowledge of the Regulated Health Professions Act, 1991 and related legislation to assess allegations; gathers and analyzes witness statements and documentation; resolves inconsistencies and determines appropriate regulatory response
- Attention to Detail – Reviews witness statements and documents for inconsistencies and key details; develops methods for organizing and tracking information
- Problem Solving – Gathers, analyzes, and organizes relevant information; identifies main issues and applies knowledge of legislation and CNO policies to conduct thorough, neutral investigations; supports negotiations and presents matters to the ICRC for decision
Hiring Range:
$108,073.00 - $114,845.00
Full Salary Range:
$108,073.00 - $129,688.00
Applications must be submitted by 11:59 p.m. the day before the closing date.
To be considered, applications must be submitted through CNO’s recruitment portal, Workday. Unfortunately, CNO is unable to process applications received through other channels.
Our DEI Commitment
The College of Nurses of Ontario protects the public by promoting safe nursing practice. We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require Code-protected accommodation at any time during the recruitment process, please contact [email protected] citing “Request for Accommodation” in the subject line.
Land Acknowledgement
The College of Nurses of Ontario (CNO) operates on the traditional, ancestral and unceded territories of many Indigenous communities across Ontario which continue to be home to Indigenous peoples. CNO’s office is in Toronto, on land that is the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples.
Our hiring process may use artificial intelligence (AI) tools to assist in screening applications.
