Lead Ostomy, Catheter & AADL Solutions Specialist
Edmonton, AB (On-site)
Home Health Store
Who We Are
Home Health Store is a Canadian medical retailer specializing in mobility and bathroom equipment, compression, wound care, continence, ostomy, catheter, and other daily living aid products. For over 20 years, we have been helping individuals, communities, caregivers, and healthcare professionals access the products, education, and support they need to improve quality of life and maintain independence.
Through our retail store, healthcare partnerships, community outreach, and online services, we work closely with customers across Alberta and Canada to provide practical solutions and exceptional care. We believe that great service goes beyond products—it's about building relationships, sharing knowledge, and helping people navigate healthcare challenges with confidence.
Our team is committed to providing compassionate support, trusted expertise, and a customer experience that makes a meaningful difference every day.
About the Role
We're looking for a compassionate, knowledgeable professional to join our team as our Lead Ostomy, Catheter & AADL Solutions Specialist.
This is a customer-focused role for someone who enjoys helping people, building relationships, and solving problems. Every day you'll work with customers, caregivers, and healthcare professionals to help individuals find the products, resources, and support they need to live comfortably and confidently.
Many of the people we serve are navigating significant health changes. The ability to listen, educate, and provide reassurance is just as important as product knowledge.
You'll become a trusted resource for customers and healthcare professionals alike, helping guide people through product selection, funding programs, and ongoing support. As your expertise grows, you'll also help train team members, strengthen healthcare partnerships, and contribute to the continued growth of this specialized area of our business.
Whether your background is in healthcare, nursing, home care, rehabilitation, medical supplies, healthcare administration, or another customer-focused healthcare environment, we'd love to hear from you.
What You’ll Do
- Support customers through phone calls, emails, in-person consultations, and follow-up care.
- Help customers find the right products and solutions based on their individual needs.
- Provide product education, guidance, and problem-solving support.
- Coordinate product samples and trial programs.
- Support customers through AADL and other healthcare funding processes.
- Resolve customer concerns and help navigate complex situations.
- Maintain accurate customer notes, records, and documentation.
- Monitor inventory levels and coordinate product requirements as needed.
- Train and support team members on products, processes, and best practices.
- Build relationships with nurses, hospitals, clinics, and healthcare professionals.
- Attend conferences, trade shows, community events, and healthcare outreach activities.
- Support the customer service team during busy periods and help ensure departmental workflows remain on track.
- Help grow and strengthen our specialized healthcare services.
Who Will Succeed in This Role
This role is ideal for someone who:
- Enjoys helping people and building meaningful relationships.
- Communicates clearly and confidently with customers and healthcare professionals.
- Is comfortable discussing sensitive healthcare topics with empathy and professionalism.
- Is naturally curious and enjoys learning new products and processes.
- Can balance exceptional customer care with strong organization and attention to detail.
- Takes ownership of their work and enjoys solving problems.
- Works well independently while also contributing to a team environment.
Experience We Value
- Experience in healthcare, nursing, home care, rehabilitation, medical supplies, healthcare administration, or another customer-focused healthcare environment.
- Experience supporting patients, caregivers, customers, or healthcare professionals.
- Experience providing education, recommendations, guidance, or problem-solving support.
- Healthcare product knowledge is an asset. We are willing to train the right candidate on our specialized product categories.
- Experience with healthcare funding programs, medical billing, insurance processes, or AADL is an asset.
- Experience building relationships with healthcare professionals, clinics, hospitals, or community organizations is an asset.
- Strong communication, organizational, and documentation skills.
- Comfortable using computer systems, email, Microsoft Office, and customer management software.
- Ability to manage multiple priorities while maintaining a high level of accuracy and customer care.
Additional Requirements
- Must have a valid driver's licence, as this role requires occasional travel for hospital visits, healthcare provider meetings, and community outreach.
- Must have strong verbal and written English communication skills. Many of our customers are seniors or individuals navigating complex healthcare situations and rely on clear, professional, and compassionate communication.
Why Work with Us / Perks
- Health Spending Account (HSA)
- RRSP matching program
- Paid vacation time
- Free parking
- Full-time stable employment
- Monday to Friday schedule
- Build long-term relationships with customers and healthcare professionals
- Ongoing learning and development within the home healthcare industry
- Opportunities to attend conferences, educational events, and industry trade shows
- Supportive and collaborative team environment
Why Join Us
At Home Health Store, we genuinely care about the people we serve. We pride ourselves on providing knowledgeable, compassionate support that helps customers maintain their independence, confidence, and quality of life.
This is a role where your expertise and compassion directly impact the lives of customers every day. You'll become a trusted resource for customers, caregivers, healthcare professionals, and your teammates while helping to grow one of our most specialized service areas.
We offer a supportive, collaborative workplace where you can contribute meaningful solutions, continue learning, and make a lasting difference in the lives of others.
Location & Schedule
- Full-time, in-person role
- Monday to Friday
- Edmonton, Alberta
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience in healthcare, patient support, ostomy/continence care, medical supplies, nursing, or related fields, along with a short note on why you’re interested in this role and how your experience would support customers in a compassionate, solutions-focused environment.
For more details or to apply outside of Indeed, please contact [email protected].
Benefits:
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Wellness program
Application question(s):
- Briefly describe your experience working directly with patients, customers, or caregivers in a healthcare or support setting.
- What interests you most about this role?
Language:
Location:
Work Location: In person
