We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Reporting to the National Account Manager, this position is responsible for the supervision of the Customer Service staff and all activities that contribute to new customers and the retention of customers that result in revenue growth. The National Accounts Customer Service Team Lead provides on-going performance reviews and coaching to support the customer service representatives in achieving their goals and targets.
As a Customer Service Team Lead with us, the minimum responsibilities are:
Respond to customer service and sales inquiries via email using professional written communication.
Oversee the National Accounts Customer Service team, including scheduling and communicating and monitoring performance objectives.
Establishes effective strategies for maintaining price increases and sales against set targets.
Provides guidance with service complaints and handles escalated concerns regarding services, products, billing, and pricing concerns.
Works directly with our districts to resolve service complaints.
Coaches the team on sales techniques and retention.
Leads the telemarketing sales for all available services, lines of business, pricing structures, and ensures the team offers additional services as appropriate to existing customers.
Generates revenue through various sources.
Implements and maintains retention efforts, new customer experiences
Bilingualism (English and French) is considered a strong asset and is preferred for this position.
Post-secondary education or equivalent.
3-4 years of Customer service supervisory experience, including sales experience.
1-2 years’ experience in a telephone service environment.
Excellent numeracy skills to handle discussions on invoice details and understand customer credits.
Excellent time management and prioritization skills.
Strong working knowledge of Microsoft Office, and ability to learn new software
Strong written and oral communication skills.
Experience with Trux software an asset.
Competitive Wages (S70,000 - $80,000 annually plus bonus)
Retirement Plan with company match; let us help you save for your future
Benefits; Medical, Dental, Vision
Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
Insurance: Life, Short Term/Long Term Disability
We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight.
Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.
