Location: Missisauga, ON
ROLE
At Voith, we are committed to delivering innovative industrial solutions and exceptional customer service. We are seeking an experienced Field Service Representative to join our team. In this role, you will build trusted relationships with customers while providing expert technical support, maintenance, and commissioning services for our industrial products.
If you thrive in a hands-on environment, enjoy solving complex technical challenges, and are passionate about safety and customer satisfaction, we would love to hear from you.
As a Service technician, you will manage all phases of the field service cycle, including:
- Performing inspections, repairs, overhauls, alignments, and commissioning activities at customer sites and Voith facilities
- Troubleshooting, disassembling, reassembling, and maintaining Voith Hydrodynamic and Geared Industrial products
- Providing preventative maintenance, emergency repairs, and technical support services
- Preparing detailed service reports, maintenance analyses, and failure investigations
- Delivering exceptional customer support in person, by phone, and via email
- Determining scope of work, parts requirements, and tooling needs
- Assisting the quotation process by providing estimates for labor duration and expenses
- Coordinating service schedules and arranging support from additional field service representatives as required
- Supporting the inside and outside sales teams with technical expertise
- Completing expense reports, timesheets, and documentation to facilitate timely customer invoicing
- Ensuring strict compliance with all Voith safety standards, procedures, and operational directives
- Participating in special projects and assignments as required
- Post-secondary education in a mechanical field is considered an asset
- Red Seal certification or equivalent trade qualification is required
- Minimum of 5 years of field service experience in a similar industry involving mechanical rotating equipment
- Experience with PLC controls is considered an asset
- Vibration analysis experience is considered an asset
- Excellent written and verbal communication skills
- Ability to communicate technical information clearly through service reports and customer interactions
- Strong customer service orientation and relationship-building skills
- Confident and effective decision-making abilities
- Ability to read and interpret technical manuals, drawings, and schematics
- Fully fluent in English; French language skills are considered an asset
- Proficiency with Microsoft Office applications
- Ability to lift and carry up to 50 lbs (23 kg)
- Availability to work overtime when required
- Travel throughout Canada and occasional international travel
- Ability to complete customer-specific safety training and site access requirements
- Company-provided in-house technical training and development
At Voith, you'll become part of a global organization known for its technical expertise, innovation, and commitment to safety. We offer a collaborative work environment, opportunities for professional development, and the chance to work on challenging projects while supporting customers across diverse industries.
Voith Group in Canada - Why join our team
- Salary between 70K to 90K per year depending on experience
- Comprehensive range of group insurance including medical, dental and travel coverage from day 1 – for you and your family
- Telemedicine services and Employee Assistance Program, for you and your family
- Competitive total compensation and Group GRSP with employer contributions
- Free parking
- Work flexibility for work-life balance
- Flexible dress code depending on your day
- Inclusive environment that values diversity
- Talent development program
- Leadership training and Mentorship program
- Reimbursement of tuition fees
- Scholarship program for the children of Voithians
- Reimbursement of annual professional membership fees
- Voith Group operates net climate-neutrally at all global locations since 2022
- Family company with financial stability
- International assignment opportunities
- Access to expert colleagues throughout the world
- Committed, motivated and highly competent colleagues and leaders
Ready to take your career to the next level? Apply today and become part of the Voith team.
