The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer service, selling of services and processing transactions. CSR follows all procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides positive brand experience to all customers.
Job duties of the CSR include:
· Ensure excellence in the delivery of the customer experience as outlined in Fix Auto best practices and measured by CSI results
· Effectively manage front office operations to ensure efficient organization and support of the sales function
· Collaboration with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery
· Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics
· Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
· Communicate and interact with clients throughout the different technologies such as text messages, emails, online videocall, etc.
· Set convenient appointments with the customers, based on the shop availability.
· Keep the customer data base up to date to ensure efficiency.
· Reference ID: CSR
Job Types: Full-time, Permanent
Pay: From $18.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
