Our associates celebrate lives. We celebrate our associates.
En télétravail ou sur le terrain pour représenter les familles clientes, le conseiller ou la conseillère en préarrangement (PPA) doit atteindre son objectif de quota de vente (Pacesetter) en vendant des préarrangements et des services. Le ou la PPA sert les familles de manière professionnelle, attentionnée et opportune. Le suivi et l’orientation des familles clientes sont des éléments clés de la réussite et permettent d’établir une relation solide avec ces familles. Le ou la PPA développe également des relations avec la communauté.
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Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.
Générer des pistes de vente
Établir des relations avec les familles
Collaborer et faire équipe avec les directeurs et les directrices de funérailles, les gestionnaires de succursales et les autres membres du personnel des maisons funéraires ou des cimetières, afin de fournir un service continu et de haute qualité.
Faire le lien de façon soutenue, des services fournis au décès, en passant par les services après le décès, aux services visant à protéger les familles dans l’avenir.
Connaissances, compétences et aptitudes
Pay
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Le revenu total cible estimé pour ce poste au cours de la première année se situe généralement entre 40 000 $ et 100 000 $ par année, compte tenu d’une structure de rémunération comprenant un salaire de base et un important programme de commissions incitatives. Au cours des années suivantes, les professionnels de la vente gagnent couramment entre 100 000 $ et 150 000 $ par année, voire davantage. La rémunération réelle variera en fonction du rendement individuel, de l’emplacement géographique et des conditions d’affaires applicables.
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Remarque : Ce poste comprend un taux horaire de 16,60 $ dans le cadre de la structure globale de rémunération.
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Job Responsibilities
Lead Generation
- Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
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Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
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Obtains referrals from families served by the location by following up through visits with families after the service
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Networks and builds community and civic relationships
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Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
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Maintains and tracks activity levels to ensure productivity
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Remains flexible with schedule to achieve results; often works nights and weekends
Build Relationships with Families
- Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
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Responds to client inquiries in a timely, respectful, sensitive and professional manner
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Supports families in time of grief with acts of kindness
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Connects with families through listening, honest communication and genuine concern
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Develops an understanding of each family’s unique needs and offers solutions that provide value to them
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Stays in touch with families to ensure satisfaction
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Prepares for all appointments and performs all procedures with professionalism and attention to detail
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Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
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Builds trust-based relationships to earn the right to ask for referrals
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Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
- Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
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Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
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Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
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Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
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Acts as one team, setting arrangement continuation visits within two to three days after the service
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Shares family concerns with rest of the SCI team
Minimum Requirements
Education
- High school education or equivalent
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1-2 years of college or equivalent experience
License
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Current state/province issued driver’s license with an acceptable driving record
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In states/provinces where required, must hold a Funeral Directors License to perform this role
Experience
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Sales experience or one to two years industry experience or equivalent education
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Previous experience with Customer Relationship Management (CRM) systems is a plus
Knowledge, Skills and Abilities
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Basic computer and technology skills within a sales environment
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Ability to work well in a team, as well as independently
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Ability to work beyond “standard” hours as the need arises
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Good driving record
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Good work ethic
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High-level of integrity
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Creative, outgoing and energetic
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Comfortable presenting in front of others
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Desire to help others
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Bilingual, knowledge of another language is a plus
Pay
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The estimated total target for this position in the first year typically ranges from $40,000 to $100,000 annually, considering of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
(Note: The position includes an hourly rate of 16.60$ as part of the total compensation structure.)
Postal Code: J4Y1A2
Category (Portal Searching): Sales
Job Location: CA-QC - Brossard
