Job summary:
Supporting all aspects of quality and product safety to promote, sustain and evolve the highest standards of excellence
Key responsibilities and accountabilities
- Maintenance and development of Quality and Product Safety systems and programs, including work instructions and SOPs
- Internal auditing of Good Manufacturing Practices (facility inspection) and company’s compliance to Product Safety standard (IFS PACsecure), including documentation
- Customer focus and support: customer complaint management to drive improvements – work with production employees to determine non-conformance root cause, and arrive at effective corrective and preventative actions (CAPA) to eliminate recurrence of the same
- Internal non-conformance management and investigation – containment and disposition of out-of-specification product, root cause investigation and CAPA implementation and monitoring
- Customer regulatory requests support
- Support of supplier quality management: supplier COA review and filing, supplier documentation review where required, supplier non-conformance communication and follow-up with Purchasing
- Employee training
- Product retention sample management
Qualifications & Skills:
- Effective verbal communication skills (English).
- Effective written communication skills (English).
- Ability to effectively collaborate with employees from variety of disciplines, cultural and educational backgrounds, and functions (departments) within the company.
- Methodical and organized.
- Prioritize effectively.
- Overall positive outlook, and willingness to explore different perspectives in order to achieve a desired outcome.
- Statistical Process Control (SPC) / data management to drive improvements.
- Corrective and Preventative Action (CAPA)
- Product Safety standards knowledge and experience: GMP, HACCP, IFS PACsecure (an asset).
- Computer skills: Windows, MS Office: Word/Excel/Power Point/Outlook.
- Post-secondary education in a technical or science field.
- Training and/or experience in continuous improvement methodology (Lean Six Sigma) an asset.
We thank all applicants, however only those under consideration will be contacted. Accommodations for applicants with disabilities are available upon request.
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Education:
- Bachelor's Degree (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
- Set-Up Totani Machine: 4 years (preferred)
Work Location: In person
