The Manager of Customer Operations and Data is responsible for leading a national team that supports customer account setup, maintenance, e-commerce administration, and data operations across multiple platforms and workflows. This role ensures data integrity, operational consistency, and service excellence while enabling sales growth, customer retention, and efficient customer experience. The role combines leadership of day-to-day customer operations with oversight of customer data configuration, account governance, and continuous improvement initiatives. The Manager of Customer Operations and Data is accountable for optimizing service levels, managing escalations, improving workflows, and equipping associates with the tools, training, and support needed to deliver timely, accurate, and customer-centric outcomes. This position partners closely with Sales, Customer Success, IT, Implemetation, Operations, and other internal stakeholders to align processes, improve system functionality, and support evolving customer and business requirements. The role also contributes to strategic initiatives that improve operational scalability, strengthen controls, and enhance the overall customer experience.
