Full-Time | Gabi & Jules Handmade Pies
Do you love creating memorable customer experiences? Are you the type of leader who naturally takes ownership, follows systems, notices the little things, and is always looking for ways to make a business run better?
We’re looking for an experienced Front of House Supervisor to lead our Burnaby café team. This is a hands-on leadership role for someone who enjoys coaching others, working independently, and delivering exceptional hospitality every single day.
- Has previous café, coffee shop or hospitality experience, including at least one year in a supervisory or leadership role.
- Is a confident barista who can consistently prepare quality espresso-based beverages.
- Can confidently run a shift and make sound decisions, even when working independently.
- Thrives in a structured environment and enjoys following systems while continually looking for opportunities to improve them.
- Has exceptional customer service skills and genuinely enjoys creating meaningful connections with guests and regulars.
- Has a keen eye for detail and takes pride in maintaining high standards throughout the café.
- Is proactive, organized, and able to prioritize multiple tasks in a fast-paced environment.
- Is comfortable coaching and motivating team members while leading by example.
- Looks for opportunities to increase sales through suggestive selling, merchandising, and creating an outstanding guest experience.
- Loves pie and all things baked goodness.
As our Burnaby Café Supervisor, you’ll play a key role in the daily operation of the café, including:
- Leading the front-of-house team during your shifts.
- Creating a warm, welcoming experience for every guest.
- Preparing espresso-based beverages and other café drinks.
- Serving guests and packaging products with care.
- Completing our morning bake and ensuring displays remain full and inviting throughout the day.
- Coaching team members and helping maintain our customer service standards.
- Ensuring opening, closing, and daily operational systems are completed accurately.
- Maintaining a clean, organized, and well-stocked café.
- Setting up and taking down our patio (must be able to lift approximately 20 lbs).
- Working closely with our Front of House Assistant Manager to identify opportunities to improve operations, guest experience, and sales.
- Full-time preferred.
- Must be available Tuesday through Sunday, including weekends.
- Based primarily at our Burnaby location, with occasional shifts and training in Port Moody.
- Medical and dental benefits available for full-time employees.
- Tips shared amongst the team.
- Valid BC driver’s licence and clean driving record are considered an asset.
At Gabi & Jules, we believe hospitality is about far more than serving great coffee and incredible pie. It’s about creating a place where our guests feel known, welcomed, and cared for.
We’re proud to be a women-owned, family-run business that has built a workplace centred around kindness, teamwork, and community. More than 35% of our team members self-identify as having a disability, and we’re committed to creating an environment where people of all abilities feel supported, respected, and empowered to succeed.
When you join our team, you’ll enjoy:
- A supportive leadership team that invests in your growth.
- Opportunities to develop your leadership skills.
- Staff discounts on coffee, food, and baked goods.
- A workplace where you’ll genuinely make a difference in people’s day.
Please submit your resume along with a brief note confirming:
- Whether you’re seeking full-time or part-time employment.
- Your availability (must include Tuesday through Sunday).
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Gabi & Jules is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels welcomed, valued, and respected.
