The Pearle Hotel & Spa – Burlington’s premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.
Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.
The Spa Receptionist team member is responsible for providing exceptional guest service by managing reservations, greeting guests, and ensuring a seamless spa experience. They handle appointment scheduling, guest inquiries, and assist with retail sales, all while maintaining an organized and welcoming front desk environment. This role supports the spa’s operations by coordinating with therapists and other staff to ensure guest satisfaction and smooth day-to-day operations.
Ideal Candidate
Is personable, organized, and thrives in a fast-paced environment. They possess strong communication skills, an eye for detail, and the ability to multitask effectively while maintaining a calm and friendly demeanor.
Key Accountabilities
- Book and manage reservations, balancing schedules efficiently while aligning guest preferences with spa availability.
- Coordinate guest details and special requests with service providers and attendants to ensure a smooth and personalized experience.
- Promote spa products and services to guests, actively achieving retail sales targets and enhancing their experience.
- Process payments accurately, including gift certificates, handling various payment methods and ensuring secure transactions.
- Perform opening and closing duties, ensuring the front desk, retail area, and reception are clean, organized, and prepared for daily operations.
- Demonstrate exceptional phone etiquette and communication skills when answering calls and managing multi-line systems.
- Address guest inquiries, resolve concerns promptly, and maintain a positive and helpful attitude in all interactions.
- Manage lost and found items, documenting and following property protocol to ensure proper follow-up and item return.
- Report facility concerns or maintenance issues to leadership promptly for timely resolution.
What we would like you to bring to the position:
- Previous experience in a customer-facing role, such as in hospitality, upscale spa, or F&B, providing exceptional guest service and ensuring a memorable experience.
- Experience in sales and retail, with the ability to promote products and services effectively is an asset.
- Experience working in a luxury spa or well-established spa brand is an asset.
- Knowledge of Book4Time software is an asset.
- Exceptional Customer Service: Delivering outstanding service by creating a welcoming environment, handling guest inquiries professionally, and ensuring a smooth and positive experience from check-in to check-out.
- Effective Communication: Demonstrating excellent verbal and written communication skills, including phone etiquette, responding promptly to guest inquiries, and coordinating guest needs with the service team.
- Reservation Management: Proficient in booking, managing, and balancing reservations across multiple channels (phone, email, in-person) while ensuring accuracy in guest preferences and appointment scheduling.
- Sales and Product Knowledge: Ability to actively promote spa services and products, inform guests of available retail items, and achieve or exceed sales targets by recommending relevant products and services.
- Attention to Detail and Organization: Ensuring accurate guest information, payment processing, record-keeping, and maintaining a clean, organized front desk and reception area for smooth daily operations.
- Problem-Solving and Multitasking: Ability to handle guest concerns, resolve issues promptly and professionally, and manage multiple tasks simultaneously while maintaining a calm and efficient demeanor during peak times.
Advantages to being part of the Pearle Hotel & Spa Team!
- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, golf, hotels & spas)
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture!
Vacancy Status Disclosure: This job posting is related to an existing vacancy.
Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
#TPHJOBS
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Application question(s):
- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location
(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)
Experience:
- spa / receptionist: 1 year (preferred)
Work Location: In person
