Orchard is a Toronto-based startup focused on changing the way people buy and sell used mobile devices. We’ve built a reputation for great customer service — check out our reviews! Our mission is to offer mobile freedom to everyone in Canada, and that means stellar customer support every day of the week.
We’re looking for a weekend-only, in-office Customer Service Representative to join our team. This role is focused on providing customer service to customer (both walk-ins and calls/emails) .
Main Responsibilities:
- Help guide walk-in customers through purchase decisions
- Answer customer questions by email, chat and phone call
What We’re Looking For:
- A “happy to help” attitude, with a mix of problem-solving and routine support.
- Reliability — since this role is weekend-only, we’ll depend on you to keep things running smoothly during that time.
- Comfort working in a fast-paced environment with multiple moving parts.
- Strong communication and people skills.
- Previous experience in customer service, retail, or fulfillment is helpful, but training will be provided.
Other Details:
- This is an in-office position in Toronto, weekends only (Saturday & Sunday).
- You’ll work closely with our full-time weekend customer support rep to ensure customers get what they need quickly and accurately.
If you’re dependable, customer-focused, and eager to play a key role in keeping weekend operations running smoothly, we’d love to hear from you!
Job Type: Part-time
Pay: $17.20-$20.00 per hour
Expected hours: 16 – 40 per week
Work Location: In person
