Service Advisor
Yellowknife Motors – Yellowknife, NT
Join the Team at Yellowknife Motors!
Yellowknife Motors is looking for a customer-focused, organized, and energetic Service Advisor to join our growing Fixed Operations team. As the primary point of contact between our customers and service department, you will play a key role in delivering an exceptional ownership experience while helping maintain strong customer relationships and service department performance.
If you thrive in a fast-paced environment, enjoy helping people, and have a passion for automotive service, we want to hear from you.
Key Responsibilities
- Greet customers promptly and professionally.
- Listen to customer concerns and accurately document service requests.
- Schedule service appointments and manage repair orders.
- Communicate vehicle repair recommendations and maintenance requirements.
- Prepare accurate estimates and obtain customer authorization for repairs.
- Coordinate workflow between customers and technicians.
- Provide regular updates on vehicle status and repair timelines.
- Review completed repairs with customers and explain invoices.
- Promote maintenance programs, service specials, and additional services as appropriate.
- Maintain customer records and ensure all documentation is completed accurately.
- Deliver an outstanding customer experience that drives loyalty and retention.
Qualifications
- Previous experience as a Service Advisor or in a customer service role is preferred.
- Automotive knowledge or experience in a dealership environment is considered an asset.
- Strong communication and interpersonal skills.
- Ability to multitask and manage competing priorities.
- Excellent organizational and computer skills.
- Professional appearance and positive attitude.
- Valid driver's license with a clean driving record.
- Experience with dealership management systems is an asset.
What We Offer
- Competitive compensation package.
- Performance-based bonus opportunities.
- Comprehensive benefits package.
- Ongoing manufacturer and professional development training.
- Supportive team environment.
- Career growth opportunities within a respected dealership organization.
- Employee pricing and dealership perks.
Why Yellowknife Motors?
At Yellowknife Motors, we take pride in serving our community and building long-term relationships with our customers. Our team is committed to professionalism, teamwork, and delivering an exceptional customer experience every day.
Apply Today
Interested candidates are invited to submit their resume and cover letter.
Yellowknife Motors Yellowknife, NT
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: From $70,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
