Full Job Description
Spotless Laundry & Dry Cleaners operates four busy locations in Prince George, offering premium laundry, wash-and-fold, premium water and dry cleaning services. We are seeking a Customer Service Manager to oversee frontline operations, support staff, and ensure a high-quality customer experience.
Responsibilities
- Oversee customer service operations across 4 locations
- Train, coach, and support staff on service standards and procedures
- Address and resolve customer concerns quickly and professionally
- Maintain clean, organized, and customer-friendly facilities
- Enforce company policies, SOPs, and safety standards
- Assist with scheduling and shift coverage
- Manage escalated issues, refunds, and customer complaints
- Ensure proper handling of laundry, wash-and-fold, and dry-cleaning check-ins
- Support management with reporting and operational improvements
- Build a positive, supportive, and accountable workplace culture
- Assist in dry cleaning and laundry production
- Manage and schedule mechanical repairs to production machinery
Qualifications
- Strong communication and interpersonal skills
- Previous customer service or supervisory experience (service, hospitality, or retail preferred)
- Ability to lead and motivate staff
- Organized, detail-oriented, and dependable
- Comfortable working in a fast-paced environment with multiple locations
- Professional and solution-focused under pressure
- Valid driver’s licence with ability to travel between stores
Benefits
- Competitive wage (based on experience)
- Opportunities for advancement in a growing company
- Supportive team culture
- Staff discounts on laundry and dry-cleaning services
Work Schedule
- Full-time (Typically day shifts; some flexibility required)
- Weekend availability may be required
How to Apply
Please submit your resume and a brief cover letter outlining your customer service and leadership experience.
Job Type: Full-time
Pay: $27.00-$30.00 per hour
Benefits:
- Dental care
- Store discount
- Vision care
Application question(s):
- Do you have experience supervising or managing employees?
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
