About NewGen Cleaning Services
NewGen Cleaning Services is a fast-growing janitorial and post-construction cleaning company serving Calgary and surrounding areas. We proudly work with institutional, commercial, and residential clients and are committed to quality, professionalism, and excellent customer service.
Position Overview
We are seeking a highly organized and personable Client Services Coordinator to join our team on a full time basis. This role is responsible for managing bookings, scheduling cleaning crews, and handling customer inquiries and concerns in a professional and timely manner.
Training will be provided.
Key Responsibilities
- Manage incoming booking requests via phone, email, and online inquiries
- Schedule cleaning crews efficiently and adjust schedules as needed
- Coordinate with supervisors and operations team regarding staffing and job requirements
- Handle customer complaints, concerns, and service follow-ups professionally
- Maintain accurate booking records and job notes
- Assist with administrative tasks as required
- Support smooth daily operations through proactive communication
Qualifications & Skills
- Strong attention to detail
- Excellent verbal and written communication skills
- Personable and professional demeanor
- Ability to work well under pressure in a fast-paced environment
- Strong problem-solving skills
- Ability to work collaboratively within a team
- Comfortable using computers (email, scheduling software, spreadsheets, basic office tools)
- Previous customer service or administrative experience is an asset
What We Offer
- Full time hours (40 hours per week)
- Training provided
- Supportive team environment
- Opportunity to grow within a fast-growing company
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
